Senior / Patient Service Associate, Population Health & Integrated Care Office (PHICO) [Contract]

KK Women's & Children's Hospital; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading healthcare institution in Singapore is seeking a Patient Service Associate to assist with calls and manage patient registrations and appointments. The ideal candidate should have experience in healthcare coordination and proficiency in Microsoft Office. This role is essential for supporting operational efficiency within the healthcare team.

Qualifications

• 2 years of experience required for NITEC/GCE N/O/A Levels.
• 0 years of experience for diploma holders.

Responsibilities

• Assist Community Nurses and Senior Care Coordinators in answering calls.
• Manage registration, appointment scheduling, referrals, and billing.
• Support administrative duties including data collection and report collation.

Skills

Proficient in Microsoft Office (Word, Excel, PowerPoint)

Good organising and coordinating skills

Education

Diploma holders (preferably healthcare related)

NITEC/GCE N/O/A Levels

Job description

The Job:

The Patient Service Associate (PSA) will serve as a point of contact who assists Community Nurses and Senior Care Coordinator Associates (SCCAs) / Care Coordinator Associates (CCAs) to answer calls and attend to general enquiries from SingHealth residents and patients. He/she will manage registration, appointment scheduling, referrals and billing to ensure smooth consultation with SingHealth HSG team. He/she will support the SingHealth HSG team in administrative and secretariat duties such as referral management, data collection and management, report collation and arrangement of multidisciplinary team sessions.

Job Requirements:

• NITEC/GCE N/O/A Levels with 2 years of experience
• Diploma holders (preferably healthcare related) with 0 years of experience
• Proficient in Microsoft Office (Word, Excel, PowerPoint)
• Good organising and coordinating skills
• Fully vaccinated against COVID-19