Senior / Patient Service Associate Executive, Pre-Operative & Admitting Services

Singapore General Hospital; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading healthcare institution in Singapore seeks a Customer Service Manager to lead a team in delivering professional service at admission centres. Responsibilities include staff management, process improvement, and resolving operational issues. Candidates should have a diploma and relevant customer service experience. This role requires flexibility in working hours and knowledge of the SAP system is advantageous.

Qualifications

• Diploma in any discipline with 2 years of frontline customer service experience.
• Customer-oriented with excellent interpersonal skills.
• Able to work staggered hours between 8.30am and 6.30pm on weekdays.

Responsibilities

• Lead a team to deliver professional customer service at admission centres.
• Manage staff rostering, coach and train team members.
• Assist in handling service feedback and resolving operational issues.

Skills

Customer-oriented

Excellent interpersonal skills

Attention to detail

Education

Diploma in any discipline

GCE ‘O’ / ‘N’ Level with 7 years of experience

Tools

SAP system

Job description

Overview

You will lead a team to deliver professional customer service to ensure smooth and seamless operation of the admission centres. Your responsibilities include managing staff rostering, coaching and training team members, as well as supporting process improvement initiatives. In addition, you will assist in handling service feedback, resolving operational issues, and providing coverage support for team members when required.

Responsibilities

• Lead a team to deliver professional customer service to ensure smooth and seamless operation of the admission centres.
• Manage staff rostering, coach and train team members, and support process improvement initiatives.
• Assist in handling service feedback, resolve operational issues, and provide coverage support for team members when required.

Qualifications

• Diploma in any discipline with 2 years of frontline customer service experience or GCE ‘O’ / ‘N’ Level with 7 years of frontline customer service experience
• Customer-oriented with excellent interpersonal skills and attention to detail
• Experience with SAP system will be advantageous
• Able to work staggered hours between 8.30am and 6.30pm on weekdays