Senior Operations Specialist (Customer Projects), Quality Assurance

Lonza; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading life sciences company in Singapore is seeking a Senior Operations Specialist in Quality Assurance. The role involves overseeing QA activities, managing customer interactions, and ensuring compliance with quality requirements. The ideal candidate will have a degree in Life Sciences or a related field, relevant QA experience, and strong problem-solving abilities. This role offers competitive compensation and a dynamic working culture.

Benefits

Agile career and dynamic working culture

Inclusive and ethical workplace

Fully paid medical insurance

Daily company bus to site

Qualifications

• Relevant QA experience in pharmaceutical or biotech industries.
• Strong understanding of cGMP requirements and QA processes.
• Experience in mentoring or coaching team members is an advantage.

Responsibilities

• Primary point of contact for QA-related topics.
• Provide updates on QA-relevant topics to customers.
• Lead investigations for customer complaints and ensure records are closed.
• Guide and coach junior members of the QA team.

Skills

Customer interaction management

Problem-solving skills

Strong communication

Interpersonal skills

Education

Degree/Diploma in Life Sciences, Biotechnology, Chemistry, or related discipline

Job description

Senior Operations Specialist (Customer Projects), Quality Assurance

Today, Lonza is a global leader in life sciences operating across three continents. While we work in science, there’s no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big and small, genuinely improve the world. And that’s the kind of work we want to be part of.

The QA Specialist will support day-to-day Quality Assurance activities in accordance with approved SOPs / Policies for a multi-product, GxP contract manufacturing facility.

What you will get

• An agile career and dynamic working culture.
• An inclusive and ethical workplace.
• Compensation programs that recognize high performance.
• Daily company bus from the MRT location near your home to and from the Tuas site.
• Fully paid medical insurance, and option to enroll family members at partially subsidized premiums.

What you will do

• Act as the primary point of contact for QA-related topics for both customers and internal stakeholders.
• Provide routine updates to customers on QA-relevant topics (e.g., weekly deviation updates).
• Attend and contribute constructively in internal and external customer project meetings.
• Coordinate and deliver product-specific documents (e.g., Quality Agreements, Product Quality Reviews, or similar reports) in a timely manner to meet customer satisfaction.
• Coordinate and present quality reviews to internal stakeholders and customers as required.
• Lead investigations for customer complaints and ensure records are closed in accordance with customer requirements and internal SOPs.
• Provide QA oversight in customer project-related activities, including review and approval of product-specific documents or Trackwise records outside of routine operations, ensuring accuracy, timely delivery, and compliance with quality requirements. Examples include but are not limited to: PQR, sampling plans, control plans, process descriptions, BLA content, new product introductions, customer suspension/decommissioning, product recalls, and OOS records.
• Provide QA Operations oversight to site-wide improvement projects.
• Participate in and/or lead resolution of complex process or project issues.
• Guide and coach junior members of the QA team.
• Formulate and articulate solutions to issues/problems for internal/external teams and management.
• Represent QA Operations in cross-functional decision-making meetings (internal and external).

What we are looking for

• Degree/Diploma in Life Sciences, Biotechnology, Chemistry, or related discipline.
• Relevant QA experience in the pharmaceutical, biotech, or related life sciences industry.
• Strong understanding of cGMP requirements and QA processes.
• Proven ability to manage customer interactions and deliver quality documentation in a timely manner.
• Excellent problem-solving skills with the ability to resolve complex issues.
• Strong communication and interpersonal skills to work effectively with cross-functional teams.
• Experience in mentoring or coaching team members is an advantage.

Lonza is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other characteristic protected by law.