Senior Manager, Operations & Human Resources

JC EDUCATION CENTRE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading education institution in Singapore is seeking a strategic management professional to oversee offline campus and online operations. Responsibilities include developing HR strategies, leading recruitment, and managing digital growth initiatives. Candidates should have 10–15 years of experience in operations and HR management, along with strong leadership and data analysis skills. This role requires a Bachelor's degree in Human Resources, Business Administration, or related fields.

Qualifications

• 10–15 years of experience in operations and human resources management, including leadership roles.
• Experience managing online operations, digital growth, or social media strategy at a managerial level.
• Strong data-driven mindset, cross-functional coordination, and strategic execution capabilities.

Responsibilities

• Develop and implement operations and online business strategies.
• Monitor performance indicators and analyze KPIs.
• Oversee recruitment and develop human resources strategies.
• Directly manage operations and human resources teams.

Skills

Lead Generation

Tactics

Leadership

Growth Strategies

Media Strategy

Data Analysis

Compliance

Human Resources

Education

Bachelor’s degree in Human Resources, Business Administration or related fields

Job description

Roles & Responsibilities

一、Role Justification

This is a core management role responsible for offline campus operations, online business operations, and human resources strategy. The position requires in-depth knowledge of Singapore’s education sector, local employment regulations, and digital growth models, driving integrated development across physical campuses and online acquisition channels. This is a high-skilled, strategic management role that cannot be substituted by execution-level or administrative positions.

二、Key Responsibilities Strategic & Overall Operations Management

• Develop and implement the company’s overall operations strategy, covering campus operations and online business growth.
• Establish, review, and continuously improve operational management systems, business processes, and standard operating procedures (SOPs).
• Monitor operational performance indicators (KPIs) and provide regular analytical reports and improvement recommendations to senior management.
• Coordinate academic, marketing, online operations, and administrative teams to ensure effective cross-functional collaboration.
• Participate in new campus setup, exploration of new business models, and long‑term development planning.

Online Operations & Digital Growth Management

• Develop and drive the overall strategy for online operations and digital student acquisition.
• Establish and manage the company’s social media and online channel ecosystem, including but not limited to Xiaohongshu.
• Provide strategic guidance on content direction, brand communication, and user growth strategies, without direct involvement in execution-level tasks.
• Optimize online conversion funnels through data analysis to achieve a closed‑loop process from lead generation to enquiry and enrollment.
• Drive integration between online operations and offline campus services to enhance enrollment efficiency and brand impact.
• Manage or liaise with third‑party marketing, social media, or technology service providers to ensure achievement of operational objectives.

HR Strategy & Compliance Management

• Develop and implement human resources strategies and annual manpower planning aligned with business needs.
• Lead recruitment for key positions and senior management roles, and build a sustainable talent pipeline.
• Design and continuously optimize performance evaluation systems, compensation structures, and employee development frameworks.
• Foster a positive, compliant, and stable organizational culture.

Leadership & Governance

• Directly manage operations, administration, and human resources teams.
• Participate in business decision‑making and organizational governance as a member of the management team.
• Support the Founder and Board in driving organizational standardization and scalable growth.

三、Qualifications & Experience

English:

• Bachelor’s degree or above in Human Resources, Business Administration, Management, or related fields.
• 10–15 years of experience in operations and human resources management, including leadership roles.
• Experience in managing online operations, digital growth, or social media strategy at a managerial level.
• Strong data‑driven mindset, cross‑functional coordination, and strategic execution capabilities.

Tell employers what skills you have

• Lead Generation
• Tactics
• Leadership
• Growth Strategies
• Media Strategy
• Manpower Planning
• Data Analysis
• Administration
• Channel
• Payroll
• Financial Markets
• Strategy
• Administration Management
• Compliance
• HR Policies
• Human Resources