Senior Manager, IT Technical Business Analyst

RESORTS WORLD AT SENTOSA PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading entertainment resort in Singapore is searching for a Senior/Manager in IT Business Analysis to drive user-centric solutions and improve business processes. This role requires at least 8-10 years of experience in IT environments, strong knowledge of ERP systems like PeopleSoft Oracle and Ariba, and a solid grasp on project methodologies. The candidate should excel in stakeholder management and documentation while ensuring solutions align with business goals. This is a full-time contract position lasting 18 months.

Qualifications

• At least 8-10 years of proven experience as an IT Business Analyst, System Analyst, or similar role.
• Demonstrable experience with project methodologies such as Agile Scrum and Waterfall.
• Proven experience with ERP software with a strong understanding of system functionalities.

Responsibilities

• Conduct in-depth business need analysis by engaging with stakeholders.
• Apply Design Thinking methodologies to explore user needs and ideate solutions.
• Identify strategic opportunities for process improvement and automation.
• Translate high-level business needs into detailed business requirements.
• Analyze existing business processes to identify inefficiencies.

Skills

Design Thinking

Business Need Analysis

Requirements Engineering

Process Improvement & Optimization

Problem Solving

Stakeholder Management

Education

Bachelor’s degree in business administration, Information Technology, Computer Science, Finance, or a related field

Tools

PeopleSoft Oracle ERP

Ariba

SQL

Programming languages (C#, Java, Python, JavaScript)

Microsoft Azure

Job description

Job Overview

We’re looking for a Senior/Manager in IT Business Analysis who embodies our core values of Customer First, Collaboration, Ownership, Impact Driven, and Innovation to join our IT division.

In this 18 month contract role, you’ll partner with Finance and IT teams to translate business needs into actionable system solutions, apply Design Thinking to enhance user experience, and identify opportunities to improve processes. You’ll also support Business‑As‑Usual operations and Change Requests ensuring solutions align with business goals, compliance standards, and RWS’s strategic direction.

Responsibilities

• Strategic Business Analysis & Design Thinking
• Needs Elicitation: Conduct in-depth business need analysis by proactively engaging with diverse stakeholders to deeply understand their goals, challenges, current processes, and underlying pain points, always maintaining a Customer First perspective.
• User‑Centric Solutioning: Apply Design Thinking methodologies to thoroughly explore user needs, ideate innovative solutions, and prototype concepts, ensuring a human‑centered approach to problem‑solving and fostering Innovation.
• Opportunity Identification: Identify strategic opportunities for business process improvement, automation, and digital transformation initiatives that deliver significant Impact.
• Facilitation: Expertly facilitate workshops, brainstorming sessions, and stakeholder interviews to uncover root business problems and collaboratively define potential solutions.
• Requirements Engineering & Documentation
• Requirements Translation: Translate high‑level business needs into detailed, clear, concise, and testable business requirements (both functional and non‑functional), user stories, and comprehensive use cases.
• Documentation Management: Develop and maintain thorough documentation, including Business Requirements Documents (BRDs), functional specifications, process flows, data models, and User Acceptance Testing (UAT) plans, taking Ownership of documentation quality.
• Alignment & Feasibility: Ensure all requirements are meticulously aligned with organizational strategic objectives and technically feasible within the existing or planned architectural landscape.
• Process Optimization & Problem Solving
• Process Analysis & Improvement: Analyze existing business processes to identify inefficiencies, bottlenecks, and areas ripe for improvement. Design and recommend optimized future‑state processes, leveraging technology and best practices to enhance operational efficiency and effectiveness, driving Innovation and Impact.
• Solution Engineering: Proactively identify and analyze complex business and technical problems, breaking them down into manageable components. Collaborate with technical architects, developers, and other IT professionals to engineer viable, sustainable, and scalable technical solutions that directly meet business requirements and strategic goals.
• Solution Evaluation: Evaluate potential solutions for their overall impact, technical feasibility, and strict alignment with enterprise architecture standards.
• Development Support: Provide continuous support to the development team throughout the entire software development lifecycle, clarifying requirements and efficiently resolving any issues that arise.
• Stakeholder Engagement & Quality Assurance
• Liaison & Communication: Act as the primary liaison between business units and IT teams, ensuring clear, consistent, and proactive communication across all project phases.
• Expectation Management: Manage expectations of diverse stakeholders, including senior management, end‑users, technical teams, and external vendors, fostering strong Collaboration.
• Negotiation & Consensus: Effectively negotiate and mediate between potentially conflicting stakeholder needs to achieve consensus and maintain project momentum.
• Vendor Management: Oversee the Application and Maintenance Support (AMS) team to ensure timely resolution of Incidents (IN) and Problems (PB), delivery of Service Requests (SR) and Change Requests (CR) in accordance with the agreed Service Level Agreements (SLAs).
• Testing Support: Support the creation of comprehensive test plans and detailed test cases based on defined requirements. Assist actively in User Acceptance Testing (UAT) activities, rigorously ensuring that implemented solutions meet the specified business needs and deliver a positive Customer First experience.

Job Requirements

Education

• Bachelor’s degree in business administration, Information Technology, Computer Science, Finance, or a related field.

Experience

• At least 8‑10 years of proven experience as an IT Business Analyst, System Analyst, or similar role in an IT environment. (Designation will commensurate with the candidate’s level of experience and seniority)
• Demonstrable experience with a variety of project methodologies (e.g., Agile Scrum, Waterfall).
• Proven experience working with ERP software (PeopleSoft Oracle ERP and Ariba are essential), with a strong understanding of system functionalities, business processes, and integration cross modules/peripheral systems.

Core Business Analysis Skills

• Design Thinking
• Business Need Analysis
• Requirements Engineering
• Process Improvement & Optimization
• Problem Solving
• Finance Domain Expertise

Interpersonal & Technical Aptitude

• Stakeholder Management
• Solution Collaboration
• Communication & Facilitation
• Adaptability & Attention to Detail
• Proficiency in SQL, batch and PowerShell scripts, programming languages such as C#, Java, Python, JavaScript or similar languages. Control M and integration experience is an added advantage.
• Familiarity with cloud platforms (Microsoft Azure is preferred).

EEO Statement

This position is open to all qualified candidates. RWS is an equal opportunity employer that values diversity and inclusion. We encourage applications from individuals of all backgrounds, including veterans and individuals with disabilities.