Senior KYC & CRM Business Analyst

TANGSPAC SEARCH PRIVATE LIMITED; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A prominent recruitment firm in Singapore is seeking an experienced Business Analyst to lead KYC onboarding initiatives. The ideal candidate has at least 8 years of experience, including a strong background in KYC and AML processes. Key responsibilities include analyzing CRM workflows and collaborating with various teams to enhance onboarding journeys. Applicants should possess hands-on experience with CRM systems and knowledge of regulatory requirements. This is a full-time role in a dynamic environment.

Qualifications

• Minimum of 8 years of experience as a Business Analyst.
• At least 3 years of experience in the financial services or banking domain.
• Strong experience in KYC, AML, and customer onboarding.

Responsibilities

• Collaborate with business users to understand KYC onboarding requirements.
• Document user stories and functional specifications.
• Analyze CRM workflows to enhance customer experience.

Skills

Business analysis

KYC

AML

CRM systems

SQL

Agile methodologies

Education

Bachelor’s degree in Computer Science or relevant field

Tools

Salesforce

Microsoft Dynamics

Job description

A prominent recruitment firm in Singapore is seeking an experienced Business Analyst to lead KYC onboarding initiatives. The ideal candidate has at least 8 years of experience, including a strong background in KYC and AML processes. Key responsibilities include analyzing CRM workflows and collaborating with various teams to enhance onboarding journeys. Applicants should possess hands-on experience with CRM systems and knowledge of regulatory requirements. This is a full-time role in a dynamic environment.