Senior IT Support Engineer — SLA-Driven & Team Oriented

ALFA TECH VESTASIA PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A technology company in Singapore is seeking an IT Engineer to provide technical support and troubleshoot issues. Responsibilities include hardware and software troubleshooting, managing the ticketing system, and ensuring service level compliance. The ideal candidate should possess a diploma in an IT-related field with 3-4 years of experience in IT support. Excellent communication skills and a customer-friendly approach are preferred. Knowledge of ITIL methodology would be advantageous.

Qualifications

• 3 to 4 years of experience in an IT Support Environment.
• Knowledge of troubleshooting hardware and software issues.
• ITIL certification or understanding is a plus.

Responsibilities

• Handle PC support and troubleshooting for software and hardware.
• Diagnose and resolve technical issues on printers, network, and servers.
• Resolve issues through the ticketing system on first contact.

Skills

Problem solving

Communication skills

Interpersonal skills

Customer-friendly attitude

Education

Diploma in IT-related discipline

Tools

LAN/WAN troubleshooting

Computer hardware

Software repair

Job description

A technology company in Singapore is seeking an IT Engineer to provide technical support and troubleshoot issues. Responsibilities include hardware and software troubleshooting, managing the ticketing system, and ensuring service level compliance. The ideal candidate should possess a diploma in an IT-related field with 3-4 years of experience in IT support. Excellent communication skills and a customer-friendly approach are preferred. Knowledge of ITIL methodology would be advantageous.