Senior Field Service Engineer [ Diesel Generators | After-Sales Support | Installation & Commis[...]

GOOD JOB CREATIONS (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading service provider in technical support based in Singapore is seeking a skilled Field Service Engineer. This role requires 8-10 years of experience in after-sales support and field service, alongside a diploma in Mechanical or Electrical Engineering. Candidates must be willing to travel throughout Asia Pacific and Southeast Asia. Responsibilities include ensuring compliance with safety regulations, leading commissioning projects, and providing customer support.

Qualifications

• 8 - 10 years of relevant experience in field service or after-sales support.
• Willingness to travel across Asia Pacific and Southeast Asia.

Responsibilities

• Ensure compliance with safety regulations and company policies.
• Lead commissioning of system projects at customer sites.
• Provide after-sales technical support and on-site service.

Skills

Field service experience

Technical assistance

Problem-solving

Communication

Education

Diploma in Mechanical or Electrical Engineering

Job description

Job Overview

Responsibilities:

• Ensure all work is performed in accordance with safety regulations and company policies.
• Lead or attend commissioning of system projects at customer sites.
• Provide technical assistance during factory testing of special projects.
• Investigate root causes of engine failures and recommend solutions.
• Provide after-sales technical support and on-site service to distributors and dealers in a timely manner.
• Perform routine maintenance and inspections to prevent equipment failures and ensure optimal performance.
• Create and maintain detailed service reports, logs, and other documentation related to field service activities.
• Maintain a deep understanding of Rehlko’s products, services, and related technologies.
• Provide guidance and training to junior field service engineers and other technical personnel.
• Deliver specific training to distributors and dealers on service and troubleshooting skills, ensuring optimal service levels.
• Evaluate distributors’ and dealers’ technical capabilities.
• Communicate effectively with customers, internal teams (engineering, sales, customer support), and other stakeholders.
• Drive process improvements and contribute to the development of better service procedures.
• Perform any other service and training duties as assigned.

Requirements:

• 8 - 10 years of relevant experience in field service, after-sales support, or power generation.
• Willingness to travel across the Asia Pacific and Southeast Asia region.
• Diploma in Mechanical or Electrical Engineering.

We are an equal opportunities employer.