Senior Executive / Assistant Manager (Specialist Outpatient Clinics)

KK Women's & Children's Hospital; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading healthcare institution in Singapore is looking for a responsible individual to oversee clinic operations and manage frontline staff. The role involves handling patient feedback, improving operational efficiencies, and working on performance analyses to meet departmental key performance indicators (KPIs). Candidates should have a Bachelor's degree and preferably 2 years of healthcare experience, along with strong interpersonal and analytical skills. Proficiency in Microsoft Office is essential.

Qualifications

• Minimum 2 years of healthcare experience, with entry level considered for Senior Executive.
• Strong interpersonal skills for constructive communication.
• Ability to work independently and demonstrate good team spirit.

Responsibilities

• Oversee frontline clinic staff and ensure smooth operations.
• Handle patient feedback and review operational processes.
• Analyse performance data and initiate improvement recommendations.

Skills

Interpersonal skills

Analytical skills

Organisational skills

Communication skills

Time management

Multi-tasking

Education

Bachelor's Degree in any discipline

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

The Job:

You will take on a primarily patient fronting role and oversee a team of frontline clinic staff to ensure the smooth operations of the clinic and that a high level of service is provided to our patients. Your responsibilities include, but are not limited to, the following:

• Clinic operations
• Staff management and deployment
• Handle patient feedback
• Review and streamline processes to enhance operations efficiency
• Prepare and analyse performance data and reports and initiate recommendations to improve the department’s KPIs
• Work with various stakeholders to plan and implement strategies to address the identified needs for improvement

Requirements:

• Bachelor’s Degree in any discipline, with preferably 2 years healthcare experience. Entry Level candidates will be considered for Senior Executive position.
• Possess strong interpersonal skills to communicate constructively with colleagues, peers and subordinates.
• Able to exhibit initiative, demonstrate an ability to work independently, and manifest good team‑spirit qualities.
• Good analytical, organisational and communication skills (verbal and written), strong time management skills and the ability to multi‑task.
• Proficient in Microsoft Word, Excel and PowerPoint