Senior Customer Service Officer

MODU K PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A customer service-oriented company in Singapore is seeking an experienced individual to manage and support a team, enhancing the customer experience. Responsibilities include mentoring staff, handling complaints, and maintaining customer satisfaction. Ideal candidates are enthusiastic about service, possess excellent communication skills, and have prior customer service experience, especially in the beauty industry. This role emphasizes a professional appearance and digital literacy.

Qualifications

• Prior experience in the customer service field.
• Prior experience in the beauty line would be a plus.

Responsibilities

• Manage, mentor, and coach team members to enhance customer experience.
• Train and provide feedback to team members.
• Collaborate with management on procedures for user experience.
• Attend and assist visitors with customer service.
• Maintain customer records and manage appointments.
• Resolve customer complaints regarding products and services.
• Implement customer retention practices.
• Foster a positive environment for customers.
• Assist in other areas as needed.

Skills

Customer service enthusiast

Professional looking and well-groomed

Proficient communication skills

Ability to stay calm

Digital literacy

Passionate about serving customers

Job description

Responsibilities:

• Manage, mentor and coach the relevant team members to achieve quality and productivity for optimal customer experience
• Train and upskill new and existing team members of the team, and provide actionable feedback
• Work closely with the senior management team to design & curate procedures for the best user experience.
• Attend and welcome visitors and customers by providing satisfactory customers service
• Maintain customer records and monitor their appointment
• To professionally and satisfactorily resolve customer complaints pertaining to products and services
• To Implement & improve customer retention practices
• To encourage a positive and cozy environment for the customers
• Assist in other area, if needed from time to time

Qualifications & Requirements

• Customer service enthusiast
• Prior experience in the customer service field
• Professional looking and well-groomed to the standards set
• Proficient communication skills
• Customer Service oriented and passionate about serving customers
• Ability to stay calm in any given situation
• Possess some degree of digital literacy
• Prior experience in the beauty line would be a plus