Senior CRM Solutions Architect

SERVICENOW PTE. LTD.; Singapore; On-site; SGD 100,000 - 140,000; Full time

Job summary

A leading IT service management company in Singapore seeks a Solution Architect to drive customer success through effective implementation of ServiceNow solutions. The role requires a minimum of 10 years in customer-facing roles and expertise in CRM technology. The ideal candidate will have certifications in ServiceNow and a deep understanding of industry needs, along with strong communication skills and a commitment to customer outcomes.

Qualifications

• 10+ years of experience in customer-facing implementation/delivery roles.
• Deep domain knowledge in Customer Relationship Management.
• Ability to do ServiceNow deep architectural advisory work.

Responsibilities

• Provide expertise to support customers in maximizing ServiceNow value.
• Lead the design and development of complex solutions.
• Guide cross-functional teams through ServiceNow project lifecycles.

Skills

Customer relationship management

AI integration in work processes

Communication skills

Requirements gathering

Education

ServiceNow CSA certification

CRM (CIS-CSM) certification

Job description

A leading IT service management company in Singapore seeks a Solution Architect to drive customer success through effective implementation of ServiceNow solutions. The role requires a minimum of 10 years in customer-facing roles and expertise in CRM technology. The ideal candidate will have certifications in ServiceNow and a deep understanding of industry needs, along with strong communication skills and a commitment to customer outcomes.