Senior/Associate Executive, Office of Patient Experience

KK Women's & Children's Hospital; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A renowned healthcare institution in Singapore is seeking a feedback management support staff to handle walk-in patients and manage feedback. Candidates should have a diploma and relevant healthcare experience, possess strong interpersonal skills, and be proficient in Microsoft Office. This role offers a dynamic work environment with a focus on teamwork and effective communication.

Qualifications

• Preferably with relevant experience in healthcare industry.
• Able to handle high work volumes and work at a fast pace with accuracy.
• Enjoys engaging people and thrives on working in a team.

Responsibilities

• Support OPE in managing feedback and responses.
• Attend to walk-in patients and families as well as phone calls.
• Compile feedback documentation for filing and provide timely updates.

Skills

Excellent interpersonal and communication skills

Bilingual in English and a second language

Proficient in Microsoft Office applications

Education

Diploma in any discipline

Job description

Reporting to the Senior Assistant Director, you will support OPE in managing feedback and responses within the Hospital. You will attend to walk-in patients and families as well as phone calls to the OPE Hotline. You will review and follow up with appropriate actions on the feedback received. In addition, you are expected to respond to general feedback and enquiries, compile feedback documentation for filing and provide timely updates into the feedback database.

Requirements:

• Diploma in any discipline, preferably with relevant experience in healthcare industry
• Excellent interpersonal and communication skills (both verbal and written)
• Effectively bilingual in English and a second language
• Able to handle high work volumes and work at a fast pace with accuracy
• Enjoys engaging people and thrives on working in a team
• Proficient in Microsoft Office applications