Senior/Associate Executive, Office of Patient Experience

Singapore National Eye Centre; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading healthcare facility in Singapore seeks a Senior/Associate Executive for the Office of Patient Experience. The role involves managing patient feedback, responding to inquiries, and supporting the department in various administrative tasks. Ideal candidates should possess a diploma, excellent communication skills, and be bilingual. This is a fast-paced environment requiring teamwork and accuracy.

Qualifications

• Relevant experience in the healthcare industry is preferred.
• Ability to handle high work volumes and work accurately.
• Enjoys engaging with people and working in a team.

Responsibilities

• Support managing feedback and responses within the Hospital.
• Attend to walk-in patients and phone calls.
• Compile feedback documentation for filing.

Skills

Interpersonal skills

Communication skills

Bilingual (English and another language)

Microsoft Office proficiency

Education

Diploma in any discipline

Job description

Senior/Associate Executive, Office of Patient Experience

Job Category: Administration

Posting Date: 2 Sept 2025

Reporting to the Senior Assistant Director, you will support OPE in managing feedback and responses within the Hospital. You will attend to walk-in patients and families as well as phone calls to the OPE Hotline. You will review and follow up with appropriate actions on the feedback received. In addition, you are expected to respond to general feedback and enquiries, compile feedback documentation for filing and provide timely updates into the feedback database.

Requirements:

• Diploma in any discipline, preferably with relevant experience in healthcare industry
• Excellent interpersonal and communication skills (both verbal and written)
• Effectively bilingual in English and a second language
• Able to handle high work volumes and work at a fast pace with accuracy
• Enjoys engaging people and thrives on working in a team
• Proficient in Microsoft Office applications