Senior Associate/Asst Manager, Development & Product

Certis CISCO Secure Logistics Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A logistics security firm in Singapore is seeking a driven individual to lead product development and marketing strategies. You will work closely with management to enhance market appeal and oversee the product line’s life cycle. The ideal candidate will engage with customers and ensure smooth service delivery, while driving revenue growth. Strong analytical skills are necessary to monitor market trends and implement efficient workflows.

Responsibilities

• Drive the development and implementation of existing/new projects for the Business Unit.
• Work with management on growth strategy and evaluate market competition.
• Oversee product life cycle and anticipate post-deployment issues.
• Prepare and execute product launch and marketing events.
• Engage with customers and stakeholders for service delivery.
• Act as subject matter expert for market strategy.
• Onboard potential partners and manage customer contracts.
• Communicate with stakeholders for service delivery.
• Handle escalations and complaints effectively.
• Collaborate with sales for timely contract renewals.
• Identify operational gaps and drive closure.
• Forecast leads and plan team resources.
• Focus on revenue and user growth.
• Develop go-to-market plans for product launches.
• Monitor competitive benchmarks and market trends.
• Review and improve workflows for efficiency.
• Support implementation of tools to streamline operations.

Job description

Responsibilities

• • Actively involve and drive the development and implementation of existing/new project for the Business Unit.
• • Work closely with management team on overall growth strategy to ensure product is appealing to market by evaluating marketing competition and analyzing customer data.
• • Oversee the product line’s life cycle and anticipate any problems after deployment.
• • Familiarize with the product line’s components and potential impact on the market as a whole.
• • Proactively conceive, document and drive the creation of new enhancements based on research, data collection, competitive analysis, marketing understanding, customer input and feedback.
• • Prepare and execute launch and marketing events for new and existing product lines.
• • Be the subject matter expert for go-to-market strategy.
• • Identify, approach and onboard potential partners.
• • Obtain a complete understanding of all customers' contractual agreements to drive the fulfilment of requests and services within the SLA and to facilitate accurate financial forecasting.
• • Manage and communicate with key personnel on operational support.
• • Engaging the customers, internal stakeholders and/ or vendors to ensure smooth delivery of services.
• • Manages all escalations and complaints with appropriate priority and diligence.
• • Work closely with Sales/Account Managers to ensure timely renewal of contract.
• • Identify operational gaps and drive to ensure closure, both internally and externally.
• • Prepare and present the leads forecasting and resources capacity planning for deployment team.
• • Responsible for driving segment business with emphasis on revenue and user growth.
• • Develop end-to-end go to market plan on new product launches and maintaining the attractiveness of the existing product.
• • Monitor and maintain competitive benchmarks and market trends. Present analysis and propose counter or upgrade measures to maintain competitiveness.
• • Assist in reviewing and improving workflows to boost efficiency.
• • Support the implementation of practical tools or low-code solutions to streamline operations.