Senior Assoc/ AVP, Digital Product Manager, CBG

DBS Bank Limited; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading financial institution in Singapore is seeking a Digital Product Manager. The successful candidate will define and deliver digital products while collaborating with product teams and ensuring compliance with regulations. Essential skills include experience in product management, strong analytical abilities, and communication skills. This role offers an exciting opportunity to influence the bank's digital strategy and enhance customer experience in a dynamic environment.

Qualifications

• 3–6 years of experience in product management within banking or fintech.
• Experience working in Agile delivery environments.

Responsibilities

• Define product vision and goals in collaboration with product teams.
• Develop and maintain a 12-month digital product initiatives roadmap.
• Collaborate with UX designers to create seamless digital journeys.
• Ensure product compliance with MAS regulations.
• Track critical KPIs and provide actionable insights.

Skills

Analytical skills

Problem-solving capabilities

Stakeholder management

Communication skills

Customer-first approach

Education

Bachelor’s degree in Business, Computer Science, Engineering, Finance, or related fields

Job description

The Digital Product Manager for DBS CBG Singapore is tasked with defining and delivering the bank's digital products.

A key part of this role involves partnering product teams in driving the digital product roadmap, leading significant product initiatives, influencing senior stakeholders, and ultimately ensuring that DBS provides a secure, seamless, and customer-centric digital experience.

Product Strategy & Planning

• Work closely with respective product teams to define the product vision and goals.
• Develop and maintain a 12-month digital product initiatives roadmap
• Gain insight into prevailing market trends, anticipate customer needs, and track regulatory shifts.
• Conduct a comprehensive benchmarking exercise against top-tier competitors and worldwide best practices.

Product Development & Delivery

• Collaborate with UX designers to create seamless and intuitive digital journeys.
• Perform deep dives customer immersion to gain a richer understanding of their preferences or pain points
• Manage UAT, launch readiness, and product rollout with Delivery, Tech and Product team

Risk, Compliance & Governance

• Proactively ensure product compliance with MAS regulations and pertinent policies.
• Partner with Risk and Compliance teams to manage Anti-Money Laundering (AML), fraud prevention controls, and transaction monitoring.
• Facilitate and support audits and engagements with regulatory bodies

Customer Experience & Growth

• Leverage data to refine digital product journeys and drive adoption.
• Execute A/B tests to analyse customer behaviour and integrate feedback to enhance digital experience.
• Identify improvements to reduce negative customer impacts (NCIs), employee toil & demand at branch and contact centres

Business Performance & Reporting

• Track critical KPIs such as transaction volume and usage, revenue, conversion and success rates.
• Analyse this data to provide actionable insights and recommendations to management.

Requirements

Education & Experience

• Bachelor’s degree in Business, Computer Science, Engineering, Finance, or related fields.
• 3–6 years of experience in product management within banking, fintech
• Experience working in Agile delivery environments.

Soft Skills

• Possesses robust analytical and problem-solving capabilities.
• Adept at managing diverse stakeholders across Technology, Operations, Risk, and Business functions.
• Demonstrates strong communication and presentation skills.
• Exhibits a customer-first approach with meticulous attention to detail and thrives in agile settings.