Self-Service Banking Ops Analyst: Data & Automation

DBS; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A major banking institution in Singapore is seeking an experienced Analyst / Associate to join their Self Service Banking Operations. This role focuses on data analysis, operational forecasting, and process improvement. Ideal candidates will have a degree in Engineering, Statistics, or Finance, alongside strong technical skills in BI tools and analytics languages. The position requires excellent communication abilities, a proactive mindset, and the capability to work under pressure. Join us to enhance customer experience and drive operational efficiency.

Qualifications

• At least 3 years of relevant experience.
• Prior experience in Analytics is required.
• Familiarity with Consumer Banking Operations and SSB terminals is an advantage.

Responsibilities

• Ensure accurate forecasting of SSB machines.
• Support daily BAU and communicate discrepancies.
• Perform data analytics on machine faults.

Skills

Analytical thinking

Communication skills

Problem-solving

Team collaboration

Education

Degree in Engineering / Statistics / Finance

Tools

MS Office Products

BI tools (Qliksense, Tableau)

Analytics languages (R, Python, SAS)

SQL

Teradata, Hadoop, Sparkola

Job description

A major banking institution in Singapore is seeking an experienced Analyst / Associate to join their Self Service Banking Operations. This role focuses on data analysis, operational forecasting, and process improvement. Ideal candidates will have a degree in Engineering, Statistics, or Finance, alongside strong technical skills in BI tools and analytics languages. The position requires excellent communication abilities, a proactive mindset, and the capability to work under pressure. Join us to enhance customer experience and drive operational efficiency.