Scheduling & Operations Officer

EP EDUCATION PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading education provider in Singapore is seeking a Coordinator & Operations Officer to manage the scheduling of trainers and ensure smooth execution of training programmes. The role requires excellent organisational skills, attention to detail, and proficiency in Excel. Ideal candidates should possess a diploma in a relevant field and have strong communication abilities. This position involves logistical coordination and compliance support to facilitate educational programmes across multiple institutions.

Qualifications

• Strong organisational and coordination skills are essential.
• Ability to manage time effectively and handle multiple tasks.
• Attention to detail is crucial for accurate data entry.
• Proactive problem-solving skills required for urgent situations.
• Good communication and teamwork abilities are necessary.
• Proficiency in Excel is needed for document management.

Responsibilities

• Coordinate trainer assignments and keep scheduling up to date.
• Ensure all training documentation is properly maintained.
• Assist with hardware preparations for training assignments.
• Support timesheet processing for trainers.

Skills

Organisational skills

Time management

Attention to detail

Problem-solving

Communication skills

Collaboration

Excel proficiency

Education

Diploma in relevant fields

Tools

Scheduling systems

Job description

About Us

We are an education company with over 10 years of experience delivering STEM, coding, and robotics enrichment programmes to MOE schools, private centres, student care centres, and preschools across Singapore (K–12).

About the Role

The Coordinator & Operations Officer plays a key role in ensuring smooth execution of all training assignments. This includes managing trainer deployment, overseeing scheduling logistics, maintaining accurate data in our Training Management System (TMS), supporting timesheet processing, and assisting with documentation and hardware preparation for programme delivery.

Responsibilities

1. Scheduling Coordination (Primary Role)

• Assign Main and Assistant Trainers according to project needs and requirements.
• Coordinate closely with the Main Scheduler and provide timely updates on task progress.
• Ensure trainers receive accurate and prompt information about their assignments (manual follow‑ups required in addition to auto‑system reminders).
• Perform data entry and maintain up-to-date scheduling information in the TMS.
• Update deployment lists daily, including changes, substitutions, and adjustments.
• Arrange urgent trainer relief in cases of withdrawals or last‑minute changes.
• Prepare monthly trainer timesheets.

2. Documentation & Compliance Support

• Ensure trainers’ documents are up to date and properly filed.
• Assist in maintaining documentation required for programme delivery and compliance.

3. Operational Support (Secondary Role)

• Assist with hardware preparation for assignments requiring loan equipment.
• Coordinate with the administrative team for logistics and hardware‑related matters.

Requirements

• Strong organisational and coordination skills.
• Good time management and ability to handle multiple tasks.
• High attention to detail and accuracy in data entry.
• Proactive problem‑solving, especially in urgent or last‑minute scheduling situations.
• Good communication skills and a collaborative team player.
• Proficiency in Excel and basic document management.
• Experience with a scheduling system is an advantage.
• Diploma holders in relevant fields are preferred.