SAP Presales & Service Delivery Manager

NTT Ltd; Singapore; On-site; SGD 100,000 - 150,000; Full time

Job summary

A leading IT service provider is seeking a SAP Presales & Service Delivery Manager in Singapore to support the SAP engagement lifecycle. The role involves collaborating with sales and delivery teams, overseeing project delivery, and ensuring high customer satisfaction. The ideal candidate should have over 10 years of SAP experience, including substantial project management skills and presales expertise. This position offers opportunities for professional training and growth within a dynamic company.

Benefits

Professional technical training

SAP certification opportunities

Inhouse training on soft skills

Qualifications

• At least 10 years of SAP experience, with 5+ years managing large and medium AMS projects.
• Expertise in SAP Presales or Solution Consulting for 3-5 years.
• Ability to translate business challenges into SAP solutions.

Responsibilities

• Support the full SAP engagement lifecycle from presales to project delivery.
• Collaborate with global teams for solution validation and pricing.
• Ensure high service delivery quality and customer satisfaction.

Skills

SAP experience

Project management skills

Excellent communication skills

Problem-solving abilities

Customer service skills

Tools

Microsoft Office

SAP S4Hana

SAP ECC

Job description

Location: Hyderabad, India | Category: Sales and Pre‑Sales

Job Description:

We want to shape the future with vision and innovation. Be part of it and develop your full potential!

As part of the global NTT DATA Group, one of the most successful IT service providers in the world, we specialise in value‑added SAP solutions as NTT DATA Business Solutions. With over 10,000 employees in more than 30 countries, we design, implement and develop custom‑fit SAP solutions for our global customers.

Would you like to take the next step in your career and be part of our highly qualified team? Then support our customers remotely as a valued contact person through the optimal and stable operation of complex SAP applications!

Are you ready to break new ground?

Job Summary

The SAP Presales & Service Delivery Manager is responsible for supporting the full SAP engagement lifecycle—from presales and solution design to project delivery and managed services. This role works closely with Sales, Delivery, and Customers to design SAP solutions, support deal closures, and ensure high‑quality service delivery with strong customer satisfaction.

Key Responsibilities

Presales

• Collaborate with global teams for solution validation and pricing.
• Translate complex business challenges into clear, value‑driven SAP solutions that highlight ROI and strategic benefits.
• Participate in RFx responses (RFI, RFP, RFQ), ensuring alignment with customer requirements and business outcomes.
• Work closely with SAP Delivery teams to ensure solution feasibility and successful handover post‑sales.
• Prepare and deliver compelling solution presentations, demos, and workshops.
• Stay updated on SAP innovations, competitor offerings, and emerging market trends to provide relevant insights and differentiation strategies.
• Act as a trusted advisor to customers and internal stakeholders.
• Support client meetings, C‑level discussions, and executive briefings.
• Support drafting SOWs, MSAs, etc.

Service Delivery

• At least 10 years of SAP experience, out of which 5+ years in managing large/medium AMS projects, implementation projects.
• Direct, monitor, and assist with the selection, implementation, and installation of SAP applications used by the organization.
• Provide guidance and consultation on applications and related services, including reviewing system documentation, feasibility, design, testing, and implementation.
• Coordinate the resources needed to meet client and/or business objectives related to SAP applications, monitor and ensure stipulated SLAs are met.
• Provide status updates and report statistics related to different KPIs to all stakeholders.
• Assess hardware/software systems, applications, and processes to facilitate a larger information systems (IS) strategy.
• Develop and authenticate business continuity plans when needed.
• Monitor and report on project progress and potential risks to all stakeholders.
• Excellent verbal and written communication skills.
• Mastery of Microsoft Office or related software.
• Ability to solve technical and operational problems.
• Working knowledge of SAP including S4Hana or ECC.
• Excellent customer service and project management skills.
• Monitor the schedules and objects assigned to team members.
• Train members of the application services team and ensure they have appropriate skill sets within the teams.
• Provide feedback to team that is timely and constructive.

Experience & Skills

• 10 years of SAP experience.
• 5 years managing SAP projects or AMS engagements.
• 3–5 years in SAP Presales or Solution Consulting.
• Strong knowledge of SAP ECC and/or S/4HANA.
• Excellent communication and customer‑facing skills.
• Strong problem‑solving and coordination abilities.

Inhouse Training team which focuses on training you on professional technical training, Soft Skills training, SAP Learning Hub and certification opportunities

Get empowered by NTT DATA Business Solutions!

We transform. SAP solutions into Value

Recruiter Name: Kishore Gannapudi

Email: [e-mail]

NTT DATA Business Solutions is a fast‑growing international IT company and one of the world’s leading SAP partners. We are a full service provider delivering everything from business consulting to implementation of SAP solutions, including hosting services and support.