Sales & Technical Support Engineer

HANS HIGH-TECH SINGAPORE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading technology firm in Singapore is seeking a Technical Sales Engineer to serve as a primary technical contact for customers and drive sales in laser and automation technologies. The ideal candidate has a Bachelor's degree in Engineering, over 5 years of experience in a related field, and exceptional problem-solving and communication skills. This role involves significant travel to customer sites for support and sales activities.

Qualifications

• Minimum 5 years experience in technical sales or field service.
• Deep understanding of laser technology and automation systems.
• Fluency in Chinese is a plus.

Responsibilities

• Act as primary technical contact for customers.
• Conduct sales and technical presentations.
• Identify and pursue new sales opportunities.

Skills

Technical support

Sales negotiation

Customer relationship management

Problem-solving

Presentation skills

Education

Bachelor's degree in Engineering (Mechanical, Electrical, or Mechatronics preferred)

Job description

Responsibilities

Technical Support & Engineering

• Serve as the primary technical point of contact for customers, addressing inquiries and resolving issues related to our laser and automation machines.
• Provide pre‑sales technical support, including product specifications, application feasibility, and system integration.
• Provide effective on‑site technical support, be stationed on‑site for project verification, actively provide feedback on problems encountered during verification.
• Close and resolve on‑site verification problems in a timely manner to ensure the smooth progress and acceptance of projects.
• Training in China and subsequent business trips to India to complete the commissioning and acceptance of projects in different countries.

Sales & Business Development

• Actively identify and pursue new sales opportunities within the assigned market segment.
• Build and maintain strong, long‑lasting customer relationships by understanding their technical needs and ensuring high levels of customer satisfaction and repeat business.
• Conduct sales/ technical presentations and product demonstrations for prospective clients.
• Negotiate contracts and close sales deals to achieve and exceed sales targets.
• Provide regular sales forecasts, reports, and market analysis to management.

Qualificationsh3>

• Bachelor's degree in Engineering (Mechanical, Electrical, or Mechatronics preferred) or a related technical field.
• Minimum 5 years experience in a technical sales, field service, Electronics, IT or semi‑con industry, specifically with laser technology and automation systems.
• Deep understanding of laser types, their applications, and associated safety protocols.
• Excellent problem‑solving skills and the ability to diagnose and repair complex technical issues.
• Exceptional communication, presentation, and interpersonal skills.
• Demonstrated ability to manage a sales pipeline, negotiate effectively, and close deals.
• Willingness to travel frequently to customer sites for support, training, and sales activities. (50% of time)
• Self‑motivated, goal‑oriented, and able to work independently as well as part of a team.
• Fluency in Chinese is a plus.