Sales & Operations Support Specialist

GOURMETZ PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A dynamic catering company located in Singapore is seeking a Sales Representative to handle inbound inquiries and provide exceptional customer service. The ideal candidate has a minimum of 2 years in sales or customer service. Responsibilities include processing orders, resolving customer issues, and collaborating with other departments to enhance service delivery. Experience in the catering industry is a plus.

Qualifications

• Min 2 years of experience in a sales, customer service, or operations role.
• Ability to work both independently and as part of a team.
• Experience with the Catering Industry is a plus.

Responsibilities

• Respond to inbound sales inquiries via phone, email, or chat.
• Process orders and guide customers through the sales process.
• Address and resolve customer complaints in a timely manner.

Skills

Excellent communication and interpersonal skills

Strong problem-solving abilities

Multitasking in a fast-paced environment

Job description

Job Description:

• Respond to inbound sales inquiries from potential customers via phone, email, or chat.
• Provide accurate product information, pricing details, and promotional offers.
• Process orders and guide customers through the sales process, ensuring a smooth transaction.
• Assist in identifying and qualifying new sales opportunities.
• Follow up with leads and close sales, maintaining a high conversion rate.
• Address and resolve customer complaints, concerns, and inquiries regarding products or services in a timely and professional manner.
• Act as the point of contact for customers, ensuring their needs are met and exceeded.
• Monitor and resolve daily operational issues
• Collaborate with other departments (such as logistics, kitchen, operation) to address operational roadblocks and ensure seamless service delivery.

Requirements:

• Excellent communication and interpersonal skills and able to work with all levels of staff.
• Strong problem-solving abilities, with a customer-first mindset.
• Ability to juggle multiple tasks in a fast-paced environment.
• Basic understanding of catering operational workflows.
• Ability to work both independently and as part of a team.
• Min 2 years of experience in a sales, customer service, or operations role (or a similar hybrid role).
• Any other tasks as and when assigned by Management.
• Experience with Catering Industry is a plus.