RFS Administrator

EVO OUTSOURCING SOLUTIONS PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading outsourcing solutions company in Singapore is seeking a skilled project coordinator to manage customer service requests and ensure seamless project transitions. The ideal candidate has a bachelor's degree and experience in customer care, proven project management skills, and exceptional communication abilities. This role requires the capacity to lead multiple projects simultaneously while fostering strong relationships with stakeholders across various levels. Competitive salary and opportunities for professional growth are offered.

Qualifications

• Experience in Customer Care by engaging with customers to provide necessary services.
• Good in handling customers via email or calls.
• Experienced as a project coordinator in managing project progress and delivery.

Responsibilities

• Handle all nonstandard service requests from the client.
• Ensure proper transition between project and operation teams.
• Lead multiple complex projects with tight deadlines.
• Establish and maintain relationships within a customer’s organization.

Skills

Project Management

Customer Engagement

Communication Skills

Leadership Skills

Detail Oriented

Education

Bachelor's degree

Job description

Job Scope

• To handle all the nonstandard service request from the client and coordinate with various stakeholders to deliver the request based on the requirement
• To ensure transition are done properly between project team to operation team
• Project Management experience within a fast-paced high-volume environment is a must.
• Comfortable simultaneously driving multiple short-term/long-term complex projects with tight deadlines.
• Ability to influence others, gain commitments and ensure accountability.
• Strong collaboration, communications, and leadership skills
• Ability to establish and maintain strong relationships within a customer’s organization and escalate if needed.
• Ability to engage at all levels of customer’s relationships.
• Detail oriented with a structured organized mentality.
• High energy, self-starter comfortable with ambiguity in a fast-paced challenging environment.
• Comfortable leading meetings presenting to Customers, Partners/vendors and internal stakeholders.
• Excellent direct-report management skills to ensure timely and accurate reporting.

Job Requirements

• Minimally bachelor’s degree graduate
• Experience in Customer Care by engaging with customer to provide necessary services
• Good in handling customers via email (written) or calls (verbal)
• Experienced as a project coordinator in managing project progress and delivery

Interested candidate please click "APPLY" to begin your job search journey. We regret to inform that only shortlisted candidates will be notified.

EVO Outsourcing Solutions Pte. Ltd.
• RCB No. 202233837K