Retail Manager [Luxury Retail | Department Store]

GOOD JOB CREATIONS (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading retail firm in Singapore is seeking a Retail Manager to oversee daily operations and manage sales teams. The ideal candidate should have prior experience in retail management, strong negotiation abilities, and an understanding of luxury fashion trends. Responsibilities include leading staff, handling customer issues, conducting training, and analyzing sales data. Familiarity with digital marketing is a plus. The firm offers a dynamic work environment with opportunities for growth.

Qualifications

• Prior experience in leading and managing retail teams in merchandising, customer service, or retail operations.
• Strong negotiation skills with external vendors and suppliers.
• Solid understanding of luxury fashion labels and market trends.
• Ability to analyze sales data and prepare reports.
• Excellent communication and interpersonal skills.
• Familiarity with digital marketing and e-commerce platforms is advantageous.

Responsibilities

• Oversee daily sales floor operations and ensure smooth execution of business plans.
• Lead and motivate sales staff to achieve performance goals.
• Maintain cleanliness and organization of sales areas.
• Conduct on-the-job training for staff on service etiquette.
• Handle customer enquiries and complaints promptly.
• Prepare and analyze sales and profit reports.

Skills

Leading and managing retail teams

Negotiation skills

Understanding of luxury fashion labels

Analytical skills

Communication skills

Familiarity with digital marketing

Job description

[Job ID: 1155179]

Responsibilities

• Oversee daily sales floor operations and ensure smooth execution of business plans to meet sales and profit targets.
• Lead and motivate sales staff and promoters to achieve performance goals while ensuring adherence to company policies and standards.
• Maintain cleanliness and organization of sales areas, fitting rooms, stock rooms, and merchandise displays.
• Conduct on-the-job training for staff on service etiquette, selling techniques, product knowledge, grooming standards, and POS usage.
• Monitor staff and promoter performance, discipline, and grooming to ensure high service standards.
• Plan and manage monthly staff rosters to optimize manpower allocation.
• Handle customer enquiries and complaints promptly; build relationships with regular customers and maintain accurate records.
• Approve returns, exchanges, and credit vouchers in accordance with company procedures.
• Support boutique assistance calls via Duty Phone.
• Assist in implementing merchandising strategies to maximize sales and minimize losses.
• Contribute to online store sales enhancement and recommend merchandise mix based on market trends.
• Support development of new concepts and coordinate with brands for promotions and marketing.
• Source and negotiate with vendors/suppliers for favorable terms and plan major vendor programs.
• Conduct market surveys and competitor analysis; provide feedback and recommendations.
• Plan and execute advertising and promotional activities, including merchandise zoning and display in collaboration with Visual Display team.
• Support digital marketing initiatives to boost customer engagement and sales.
• Prepare and analyze sales and profit reports; manage stock inventory and facilitate stock movement.
• Conduct shortage control audits and review supplier sales performance.
• Ensure staff and promoters follow safety and security procedures; report shoplifting incidents.
• Ensure proper documentation for maintenance and renovation logistics; coordinate meetings with suppliers and M&E when necessary.

Requirements

• Prior experience in leading and managing retail teams in merchandising, customer service, or retail operations is required.
• Strong negotiation skills with external vendors and suppliers.
• Solid understanding of luxury fashion labels and market trends.
• Ability to analyze sales data and prepare reports.
• Excellent communication and interpersonal skills.
• Familiarity with digital marketing and e-commerce platforms is an added advantage.

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

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EA Personnel Name: Felicia Chiam Kar Min

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