Quality Assurance Lead

ABSOLUTE KINETICS CONSULTANCY PTE LTD; Singapore; On-site; SGD 50,000 - 80,000; Full time

Job summary

A consultancy firm in Singapore seeks a Quality Assurance Manager to lead audits and maintain the Quality Management System. The ideal candidate will have a diploma or degree in a related field, along with 3–5 years of QA experience, preferably in a training or education environment. Knowledge of SSG/TPQA requirements and ISO standards is essential. The role requires strong documentation and compliance skills, along with effective communication and stakeholder management abilities.

Qualifications

• 3–5 years QA experience, preferably in training/education.
• Knowledge of SSG/TPQA requirements and ISO standards (ISO 29993, ISO 9001).

Responsibilities

• Lead and manage internal & external audits.
• Maintain an up-to-date Quality Management System.
• Ensure compliance with training regulatory requirements.
• Conduct internal quality checks on training delivery.
• Drive ISO 29993 documentation and continual improvement.
• Manage CAPA: root-cause analysis and follow-up.
• Monitor quality KPIs and prepare management reports.
• Liaise with external auditors and accreditation bodies.
• Support investigations into complaints and incidents.

Skills

Documentation skills

Audit skills

Compliance skills

Strong communication

Stakeholder management

Detail-oriented

Organised

Education

Diploma / Degree in Education, Business, Quality Management, or related field

Job description

Roles & Responsibilities

• Lead and manage internal & external audits (e.g., SSG TPQA, ISO 29993 : 2017).
• Maintain an up-to-date Quality Management System (QMS) : policies, SOPs, templates, version control.
• Ensure compliance with all training regulatory requirements.
• Prepare and maintain evidence sets for audit purposes.
• Conduct internal quality checks on training delivery, assessment marking, attendance, and administrative processes.
• Drive ISO 29993 documentation, implementation, and continual improvement activities.
• Manage CAPA (Corrective and Preventive Actions) : root-cause analysis, follow-up, closure.
• Monitor quality KPIs and prepare reports / dashboards for management review.
• Liaise with external auditors, accreditation bodies, and regulators.
• Support investigations into complaints, incidents, and nonconformities.

Requirements

• Diploma / Degree in Education, Business, Quality Management, or related field.
• 3–5 years QA experience (preferably in training / education environment).
• Knowledge of SSG / TPQA requirements and ISO standards (ISO 29993, ISO 9001).
• Strong documentation, audit, and compliance skills.
• Detail-oriented, organised, strong communication and stakeholder management.