Quality Assurance Engineer (Customer)

United Microelectronics Corporation (Singapore Branch); Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading semiconductor company in Singapore seeks a professional for customer quality management. Responsibilities include handling complaints and coordinating audits while managing customer satisfaction metrics. Candidates should have a Bachelor’s degree in relevant engineering fields and over 3 years of experience in quality management. Strong communication and negotiation skills are essential for effective collaboration with external partners. This role offers a chance to drive product quality improvements in a dynamic environment.

Qualifications

• Minimum Bachelor's degree in relevant engineering or science fields.
• Basic understanding of semiconductor technology.
• 3+ years of relevant experience in quality/customer relations.

Responsibilities

• Handle customer complaints, returns, and improvement requests.
• Coordinate customer audits and QA visits.
• Manage customer requests and maintain satisfaction metrics.
• Collaborate with teams to resolve quality issues.

Skills

Customer complaint handling

Cross-functional collaboration

Excellent communication

Presentation skills

Education

Bachelor's degree in Electronics Engineering, Electrical Engineering, Material Science, Chemistry or Physics

Job description

Responsibilities

• Handle customer complaints, returns, and improvement requests; monitor progress and ensure efficient resolution.

• Coordinate customer audits, QA visits, and surveys, including follow-up activities to address findings.

• Manage customer requests and maintain relevant customer satisfaction metrics.

• Collaborate with cross-functional teams to resolve quality issues and meet customer requirements, driving product quality improvements.
  

Requirements

• Minimum Bachelor's degree in Electronics Engineering, Electrical Engineering, Material Science, Chemistry and Physics.

• Basic understanding of semiconductor technology.

• >3 years’ relevant experience in module process/integration and/or quality field handling customer.

• Knowledge of problem solving (8D methodology), statistical techniques, production part approval process (PPAP) and planning/project management is an advantage

• Knowledge of ISO9001/ISO/TS16949 or VDA6.3 standards and audit handling/experience is preferred

• Excellent communication and negotiation skills; capable of effective collaboration with external partners and customers.

• Proficiency in presentation skills