QA Engineer

ETLA LIMITED; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A quality management firm in Singapore is seeking a quality assurance professional to act as the main point of contact for customer quality issues. This role involves investigating complaints, ensuring compliance with quality standards, and collaborating with internal teams. Candidates should have a degree in engineering or relevant fields and experience in quality management. The position offers a structured work schedule with specified working hours. Interested candidates should apply with an updated resume, including their salary expectations and educational background.

Qualifications

• Experience in customer quality management and complaint handling.
• Knowledge of quality standards, including ISO 9001.
• Ability to analyze customer satisfaction metrics.

Responsibilities

• Act as the main point of contact for quality-related concerns from customers.
• Lead investigations on customer complaints and implement corrective actions.
• Prepare quality documentation and reports on key performance indicators.

Skills

Quality management

Problem-solving

Communication skills

Cross-functional collaboration

Education

Degree in engineering or relevant field

Tools

5 Whys

Fishbone diagrams

8D reports

Job description

Job Description Summary

• CQE plays a crucial role in ensuring that a company’s products meet customer quality expectations and requirements
• Acts as a bridge between internal operations (production, engineering) and external customers
• Particularly relevant in industries such as automotive, electronics, and manufacturing

Job Description

Customer Interface for Quality Issues

• Act as the main point of contact for all quality-related concerns from customers
• Communicate clearly and effectively with customers regarding product quality, complaints, or issues

Customer Complaint Management

• Investigate customer complaints and identify root causes using tools such as 5 Whys, Fishbone diagrams, and 8D reports
• Lead and coordinate problem-solving teams to resolve quality issues
• Ensure timely and effective implementation of corrective and preventive actions (CAPA)

Quality Reporting and Documentation

• Prepare and submit quality documentation such as control plans and FMEAs as required by customers
• Maintain and report key performance indicators (KPIs) including customer returns (RMA), PPM, and delivery quality

Audits and Compliance

• Support or lead customer audits, both onsite and remote
• Ensure compliance with customer-specific requirements, procedures, drawings, and specifications
• Ensure adherence to industry standards (e.g. ISO 9001) and regulatory guidelines

Product and Process Validation

• Participate in product launches, process validations, and initial sample inspections
• Ensure products meet required quality standards before delivery to customers

Cross-Functional Coordination

• Collaborate with internal teams including design, production, supply chain, and quality assurance to resolve issues
• Drive continuous improvement initiatives based on customer feedback

Customer Scorecard Monitoring

• Monitor and analyze customer satisfaction metrics and scorecards
• Take proactive actions to improve performance ratings such as delivery and defect rates

Other Information

• Working Hours : 8.15am to 5.30pm (Mon-Fri)

• Location : Changi North

• Company Bus : Pick up at Ang Mo Kio, Yishun, Hougang, Punggol, Pasir Ris, Bedok, Tampines MRT/Interchanges

Interested candidates are invited to apply online with an updated resume. Please indicate the below information in your resume:

• Education Background

• Work experience

• Current & Expected salary

• Reason(s) for leaving current/previous job

• Availability / Notice Period

We regret that only shortlisted candidates will be notified.

Thank you for applying!