Product Data Analyst, Shop Chatbot & AI Chat

Shopee; Singapore; On-site; SGD 48,000 - 68,000; Full time

Job summary

A leading e-commerce platform in Singapore is looking for a Data Analyst to analyze chatbot interactions and provide insights to support product and operational decisions. The ideal candidate will have a degree in a relevant field and proficiency in SQL, with a passion for AI technologies. Experience with data visualization tools like Tableau is a plus. This role is crucial for optimizing user experience and product performance.

Qualifications

• Bachelor's degree or above in any discipline, preference for relevant majors.
• Proficient in SQL with large datasets experience.
• Familiarity with data analysis tools like Python, R is a plus.

Responsibilities

• Collect, clean, and analyze chatbot interaction and user behavior data.
• Design and maintain dashboards and reports for various teams.
• Monitor key performance metrics and provide actionable insights.

Skills

SQL

Data analysis

Analytical thinking

Team collaboration

Education

Bachelor’s degree in Statistics, Computer Science, Mathematics, or related fields

Tools

Tableau

Power BI

Python

R

Job description

Job Description

• Collect, clean, and analyze chatbot interaction and user behavior data to identify key trends and business issues
• Design and maintain dashboards and reports to support product, operations, and engineering teams
• Monitor key performance metrics (e.g., intent recognition rate, response time, user satisfaction) and provide actionable insights
• Collaborate with data scientists, product managers, and engineers to support business decisions and product improvements
• Contribute to model evaluation and A/B test analysis, generating insights for continuous system optimization
  
  

Requirements

• Bachelor’s degree or above in any discipline; majors in Statistics, Computer Science, Mathematics, or related fields are preferred
• Proficient in SQL and comfortable working with large datasets
• Familiarity with Python, R, or other data analysis tools is a plus
• Experience with data visualization tools (e.g., Tableau, Power BI, Looker) is an advantage
• Strong analytical thinking, communication skills, and team spirit
• Passion or interest in chatbot products, AI technologies, or natural language processing is a plus