Process Support Engineer

Applied Materials; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading materials engineering company in Singapore is seeking a Process Support Engineer to guide products through their lifecycle and optimize performance in customer fabrication facilities. The ideal candidate should have a degree in engineering and experience in the semiconductor industry, with strong technical and customer service skills. Key responsibilities include providing on-site support and collaborating with R&D teams.

Qualifications

• 3+ years of process-related experience in the semiconductor industry.
• Prior experience in a technical support or field service role is advantageous.
• Resourceful and proactive mindset for diagnosing complex issues.

Responsibilities

• Liaise between customers and Business Unit for project clarity.
• Provide on-site installation and diagnose complex systems.
• Optimize tool performance for customer integration.

Skills

Customer service

Communication skills

Problem-solving

Technical support

Education

PhD/Master/Bachelor in Engineering

Job description

Who We Are

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.

What We Offer

Location:

Singapore,SGP

You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more.

At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits (https://hrportal.ehr.com/applied/).

As a Process Support Engineer (PSE), you’ll play a key role in guiding products through the entire lifecycle, from initial concept to final qualification. As a PSE, you will optimize product recipes to ensure peak performance tailored to our customer’s needs. You will collaborate with our globally recognized R&D teams and work directly with customers in their fabrication facilities to create cutting-edge solutions. Process Support Engineers work across technologies such as: Chemical Vapor Deposition, Atomic Layer Deposition, Plasma Reactive Ion Etch, Physical Vapor Deposition, Anneal and Implant.

Key Responsibilities

• Serves as liaison between the customer and the Business Unit for assigned projects, ensuring clear understanding of customer issues and delivery of applicable solutions.
• Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems.
• Works closely with customer to optimize tool performance to meet customer process and integration requirements.
• Checks and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system.
• Utilize data extracted from our equipment and process results to adjust and improve performance. Utilize statistical data to analyze and monitor process trends.
• Apply your growing knowledge of best practices to offer a new perspective using existing solutions.
• Collaborate with cross functional stakeholders like R&D, field service, manufacturing, etc.

Requirements

• PhD/ Master/ Bachelor in Engineering studies
• 3 years and above of process-related experiences in semiconductor industry
• Prior work experiences in a technical support or field service role will be an added advantage
• Resourceful and proactive mindset. Ability to diagnose and resolve complex technical issues efficiently.
• Excellent verbal and written communication skills to interact with customers and colleagues
• Ability to provide excellent customer service and build rapport with clients

Work Location

• North or East (Will be based at customer\'s location)

Additional Information

• Time Type: Full time
• Employee Type: Assignee / Regular
• Travel: Yes, 10% of the Time
• Relocation Eligible: No

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.