PMO - Trust & Safety

TikTok Pte. Ltd.; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A global technology company in Singapore seeks an experienced Program Manager to drive critical business priorities. The role involves managing high-priority projects, coordinating stakeholders across functions, and contributing to strategic decision-making. The ideal candidate has 5+ years of experience, exceptional organizational skills, and a strong passion for the tech and media industries. Join a dynamic team dedicated to ensuring user safety and regulatory compliance.

Qualifications

• Proven expertise in direct project management or related roles.
• Exceptional organizational and time management skills.
• Strong interpersonal skills for effective collaboration.
• High proficiency in guiding multiple stakeholders.
• Ability to thrive in ambiguous environments.
• Strong strategic thinking and data analysis skills.

Responsibilities

• Manage project timelines and maintain project roadmaps.
• Anticipate and address potential blockers proactively.
• Demonstrate strategic thinking in prioritization.
• Build relationships with teams and stakeholders.
• Manage high-priority projects at TikTok Trust & Safety.

Skills

Program Management

Organizational & Communication Skills

Stakeholder Management

Interpersonal Skills

Adaptability

Job description

Responsibilities

Our Company will be prioritizing applicants who have a current right to work in Singapore, and do not require Our Company's sponsorship of a visa. About the Team

Trust & Safety is paramount to our platform's integrity and the well-being of our users. The Regulatory, Risk, & Program Management team sits at the heart of T&S, ensuring we navigate complex global regulations, manage critical risks, and execute strategic initiatives with precision and efficiency. The Program Management Office (PMO) is the engine driving operational excellence, cross-functional alignment, and the successful delivery of high-impact programs across the T&S landscape.

We are actively seeking an experienced candidate to manage critical business priorities. A proactive self-starter with a strong background in program management and the ability to coordinate diverse stakeholders across various functions and time zones. The ideal candidate should bring a sense of humility, curiosity, excellent communication, and relationship-building abilities to the team while contributing to strategic decision-making.

You will play a crucial role in driving complex priorities that align with T&S key objectives.

• Program Management: Taking ownership of precise project timelines, maintaining project roadmaps, reporting on progress, documenting meetings, and tracking vital project documents.
• Anticipating and addressing potential blockers and issues proactively.
• Strategic Thinking: Demonstrating strategic thinking in workload prioritization and ensuring timely escalation of issues to leadership.
• Stakeholder Relations: Building and nurturing relationships with teams throughout the organization, becoming the primary point of contact for selecting external stakeholders.
• Manage cross-department high-priority projects at TikTok Trust & Safety and push for change management to support the company's long-term business objectives.

Qualifications

Minimum Qualifications

• Program Management: Proven expertise in direct project management or related roles and ability to take initiative and meet deadlines under minimum supervision.
• Organizational & Communication Skills: Exceptional organizational and time management skills, coupled with an unwavering commitment to detail; outstanding written and verbal communication skills.
• Interpersonal Skills: Strong interpersonal skills, including the ability to collaborate effectively, build relationships, and work seamlessly with diverse, global teams in multiple time zones.
• Stakeholder Management: High proficiency in guiding and aligning multiple stakeholders toward desired outcomes.
• Adaptability: The capability to thrive in ambiguous environments, make informed trade-offs, work independently as a self-starter with minimal supervision, and manage a high-volume workload efficiently.
• Strong strategic thinking mindset and structure thinking skills; able to breakdown ambiguous problems into clear, actionable insights; strong data analysis skills

Preferred Qualifications

• 5+ years of experience in tech, strategy consulting, AI, or related areas with a preference for candidates who have experience in large, complex global organizations.
• PMP, PgMP, PMI-ACP, CSM, or other relevant certifications.
• Deep curiosity, with a strong desire to understand and synthesize "how the dots connect"; a lifelong learner who is always asking questions.
• Strong passion and extensive experience & knowledge in the tech and media industries.
• Familiarity with legal and regulatory frameworks related to online safety and content moderation