Player Experience Lead: Feedback & Insights

LIFE GAME PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A gaming company in Singapore is seeking a Customer Service Specialist (Player Experience) to act as the primary bridge between the player community and product teams. You will manage player insights, oversee AI support systems, and ensure effective communication with players. The ideal candidate should have at least three years of customer service experience, proficiency in English and Mandarin, and a passion for games. This role requires analytical thinking and proactive problem-solving skills.

Qualifications

• Preferably at least three years of experience in customer service or related roles.
• Interest in games is a plus.
• Proven ability to collect, validate and communicate reproducible product feedback.
• Excellent written and verbal communication skills in English.
• Proficiency in Mandarin is required.

Responsibilities

• Act as an official support liaison in communities.
• Own the process of converting community signals into actionable feedback.
• Partner with product teams to track the implementation of fixes.
• Oversee and optimize AI-based support systems.
• Serve as the final point of escalation for complex player cases.

Skills

Customer service experience

Communication skills

Engagement with gaming communities

Analytical skills

Proficiency in Mandarin

Tools

Support analytics tools

Job description

A gaming company in Singapore is seeking a Customer Service Specialist (Player Experience) to act as the primary bridge between the player community and product teams. You will manage player insights, oversee AI support systems, and ensure effective communication with players. The ideal candidate should have at least three years of customer service experience, proficiency in English and Mandarin, and a passion for games. This role requires analytical thinking and proactive problem-solving skills.