Patient Service Associate (Urgent Care Centre)

EnviroDynamics Solutions Pte; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A healthcare management company in Singapore is seeking a dedicated patient service associate to manage patient inquiries and appointments, ensure quality service, and maintain clean facilities. The role requires a minimum GCE O’ Level Certificate or Diploma in Business Administration or related fields and excellent teamwork and communication skills. The position involves working rotating shifts within a team-focused environment that emphasizes quality improvement.

Qualifications

• Strong teamwork, communication, and interpersonal skills necessary.
• Ability to multitask and thrive in fast-paced environments.

Responsibilities

• Ensure areas and equipment are clean and well-maintained.
• Assist patients with registration and inquiries.
• Manage appointment bookings and prepare consultation rooms.
• Respond to patient inquiries across different channels.

Skills

Teamwork

Communication

Interpersonal skills

Multitasking

Education

GCE O’ Level Certificate or Diploma in Business Administration/Finance

Job description

Job Description

Work location: Central

Work hours: 5 days work week only, rotating shift basis.

Morning shift: 7.30am to 3.30pm

Afternoon shift: 1.30pm to 9.30pm

Overnight shift: 9pm – 8am

Key Responsibilities

• Follow department SOPs to ensure all areas, equipment, and facilities are clean, functional, and well-maintained.
• Keep brochures, materials, and signage up to date.

Patient Journey Management

• Assist with registration, screening, inquiries, cashiering, and escalations.
• Ensure accurate patient records, insurance, and billing information.
• Promote self-help kiosk usage where applicable.

Room & Appointment Management

• Prepare consultation rooms and ensure equipment and collaterals are ready.
• Manage appointment bookings, rescheduling, pre / post-procedure information, and follow-ups on no-shows.
• Prepare patient lists for review by clinicians.

Patient Service & Quality

• Respond to patient inquiries via phone, email, or in-person.
• Provide accurate billing information for procedures.
• Support quality improvement initiatives and other tasks as assigned by supervisors.

Requirements

• Min. GCE O’ Level Certificate / Diploma in Business Administration / Finance or related fields.
• Strong teamwork, communication, and interpersonal skills
• Ability to multitask and work in a fast-paced environment