Patient Service Associate Executive (Telemed)

National Healthcare Group Pte Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A healthcare organization in Singapore seeks a Patient Service Associate to facilitate patient care and administrative functions. Responsibilities include patient registration, updating records, booking appointments, and performing financial counselling. Ideal candidates are service-oriented, possess good communication skills, and hold a minimum NITEC/Diploma qualification. This role requires proficiency in Microsoft Office and the ability to work flexible hours across multiple clinic locations.

Qualifications

• Must have passion for helping others and be confident.
• Able to work staggered hours due to clinic timings.
• Willing to travel to various clinic locations.

Responsibilities

• Facilitate registration for patients.
• Update patient records in the system.
• Book appointments for patients.
• Process cash and other payment modes.
• Perform financial counselling.
• Handle ad-hoc duties as assigned.

Skills

Service-oriented

Good communication skills

Interpersonal skills

IT-savvy

Education

Minimum NITEC/Diploma

Tools

Microsoft Office

Job description

Job Description

Patient Service Associate plays a crucial role in facilitating patient care and administrative functions, ensuring that patients receive timely and efficient services while maintaining a high standard of customer service.

Responsibilities

• Facilitate registration for patients
• Updating of patient records in the system
• Booking of appointments
• Processing cash and other modes of payments
• Perform financial counselling
• Ad-hoc duties as assigned

Requirements

Competency

• Service-oriented, confident and have a passion for helping others.
• Good communication and interpersonal skills
• IT-savvy

Educational and Professional Requirements

• Minimum NITEC/Diploma holder
• Proficient in Microsoft Office applications
• Able to work staggered working hours due to opening(7.50am) and closing(7pm) of clinic
• Open to travel to cover IMH clinics at following locations (Buangkok Green Medical Park, Outram - Health Promotion Board, Queenstown Polyclinic & Geylang Polyclinic)

About IMH

The Institute of Mental Health (IMH) in Singapore, established in 1928, is a premier 2,000-bed psychiatric hospital nestled in Buangkok Green Medical Park, providing comprehensive mental health services across 50 inpatient wards and 7 outpatient clinics, while also playing a pivotal role in training the next generation of mental health professionals through the NHG-AHPL Residency Programme and collaborations with local academic institutions.