Patient Relations Leader - Billing & Service Excellence

KK Women's & Children's Hospital; Singapore; On-site; SGD 100,000 - 125,000; Full time

Job summary

A healthcare facility in Singapore seeks a candidate to oversee the Patient Relations team. Responsibilities include managing patient feedback, investigating issues, and implementing policies to enhance operational effectiveness. The ideal candidate should possess a recognized degree, relevant experience in healthcare, and strong communication skills. Bilingualism and digital communication skills are advantageous. This role requires the ability to perform under pressure and meet tight deadlines.

Qualifications

• Experience in healthcare or service industry is preferred.
• Must have good communication and writing skills.
• Ability to perform under pressure and meet tight deadlines.

Responsibilities

• Oversee the Patient Relations team and manage feedback and complaints.
• Work with stakeholders on patient-related feedback investigations.
• Develop and implement departmental policies and procedures.

Skills

Meticulous

Good communication skills

Bilingual (English and another language)

Digital Communication ability

Education

Recognised degree from any discipline

Job description

A healthcare facility in Singapore seeks a candidate to oversee the Patient Relations team. Responsibilities include managing patient feedback, investigating issues, and implementing policies to enhance operational effectiveness. The ideal candidate should possess a recognized degree, relevant experience in healthcare, and strong communication skills. Bilingualism and digital communication skills are advantageous. This role requires the ability to perform under pressure and meet tight deadlines.