Patient Experience & Volunteer Engagement Lead

Recruit 123; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A renowned medical centre in Singapore is seeking a Patient Engagement Lead to enhance patient experience and oversee volunteer engagement programs. The ideal candidate will have a degree from a recognized institution, 5 to 8 years of relevant experience, and strong leadership skills. Responsibilities include developing strategies for patient engagement, analyzing feedback, and collaborating with various stakeholders to optimize care. Candidates with experience in healthcare or social services and proficiency in dialects are encouraged to apply.

Qualifications

• 5 to 8 years of relevant experience in stakeholder and/or project management.
• Proven team management experience.
• Experience in healthcare, social services, or the non-profit sector is advantageous.

Responsibilities

• Develop and implement strategies to improve patient experiences.
• Design and oversee volunteer engagement programs.
• Analyse patient feedback to identify trends.
• Strengthen volunteer participation with stakeholders.
• Respond to feedback and manage service recovery.
• Develop strategies to enhance operational efficiency.
• Establish a recognition program for contributions.
• Oversee IT and data management systems for service quality.
• Provide reports on service quality insights.

Skills

Leadership skills

Interpersonal communication

Organizational abilities

Team management experience

Project management

Education

Degree from a recognized tertiary institution

Job description

A renowned medical centre in Singapore is seeking a Patient Engagement Lead to enhance patient experience and oversee volunteer engagement programs. The ideal candidate will have a degree from a recognized institution, 5 to 8 years of relevant experience, and strong leadership skills. Responsibilities include developing strategies for patient engagement, analyzing feedback, and collaborating with various stakeholders to optimize care. Candidates with experience in healthcare or social services and proficiency in dialects are encouraged to apply.