Passenger Customer Service (Airport)

ALWAYSHIRED PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A local aviation service provider is seeking passionate individuals to join as Passenger Service Officers at Changi Airport. This role involves delivering exceptional service throughout the passenger experience from check-in to departure. The position offers a monthly salary of up to $3,300, along with a $5,000 joining bonus and additional bonuses. Ideal candidates should be customer-focused, with strong communication skills and attention to detail. Training will be provided, and career growth opportunities in the aviation industry are available.

Benefits

Monthly salary up to $3,300

$5,000 Joining Bonus

Training provided

Career growth

Qualifications

• Passionate and customer-focused individual.
• Ability to handle special requests and service recovery.
• Familiarity with food and beverage offerings.

Responsibilities

• Deliver exceptional service to passengers from check-in through departure.
• Set up service stations and dining tables.
• Assist passengers during check-in and boarding.

Skills

Customer service

Communication

Attention to detail

Job description

Overview

Passionate and customer-focused individuals are welcome to join our team as Passenger Service Officers at Changi Airport! In this role, you will be responsible for delivering exceptional service to passengers from check-in through departure.

Job Details

Airport Customer Service | Up to $3,300 + Bonuses | $5,000 Joining Bonus | Changi

Be the face of world-class service at Changi Airport!

Up to $3,300 Monthly (Basic + Allowances + OT Paid)

$5,000 Joining Bonus + AWS + up to 3 Months Variable Bonus

Training Provided | Career Growth in Aviation Industry

Location: Changi Airport

6 Days Work Week | Rotating Shifts

Your Role

• Be well-versed in the lounge’s food and beverage offerings, with emphasis on the Singapore Hawker Fair
• Understand and communicate information on allergens and dietary restrictions to guests accurately
• Set up service stations, dining tables, and event carts according to established standards
• Take guest orders, serve, and present dishes professionally and promptly
• Handle special requests, service recovery for delays or disruptions, and manage unique passenger needs with discretion
• Accurately enter orders into the lounge system
• Complete daily reports, shift handovers, and assist with inventory checks
• Greet and assist passengers during check-in and boarding
• Ensure smooth and seamless departure experiences
• Provide support to travelers with special needs
• Deliver excellent service in premium airport lounges

Please submit your updated resume in MS Word format by clicking the QUICK APPLY button.

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Gisalle Lim

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