Part-Time Facilities Helpdesk Coordinator

EXCELTEC PROPERTY MANAGEMENT PTE LTD; Singapore; Hybrid; SGD 20,000 - 60,000; Part time

Job summary

A property management company in Singapore is seeking a responsible Facilities Helpdesk Coordinator to manage user feedback and service requests. This role involves being the first point of contact, ensuring timely coordination for resolving issues. Key responsibilities include operating the helpdesk, tracking service requests, and preparing reports. Candidates should have experience in customer service and good communication skills. Flexible work schedule options are available, including part-time and night shifts.

Benefits

Flexible work schedule

Qualifications

• Prior experience in helpdesk, customer service, or facilities coordination roles is preferred.
• Good communication and interpersonal skills.
• Able to multitask and stay organized.

Responsibilities

• Manage user feedback and service requests via multiple platforms.
• Route urgent issues to appropriate maintenance staff.
• Prepare and submit monthly reports on service requests.

Skills

Customer service experience

Good communication skills

Organisational abilities

Multitasking

Tools

CMMS or equivalent platforms

Job description

Work Schedule Flexibility

We understand the importance of work-life balance and offer flexibility for this role. Candidates who prefer part‑time arrangements, night shifts (5 PM to 10 PM), or are only available on weekends are welcome to apply. In general, we are open and adaptable to accommodate different schedules.

Job Summary:

We are seeking a responsible and service‑oriented Facilities Helpdesk Coordinator to manage feedback, service requests, and incident reports related to building and facilities operations. This role acts as the first point of contact for users, ensuring timely coordination with the relevant teams to address and resolve issues effectively.

Key Responsibilities:

• Operate the facilities helpdesk to receive, log, track, and manage all user feedback, service requests, and issues via phone, email, WhatsApp, Telegram, chatbot, or other platforms.
• Route urgent issues such as faults, defects, breakdowns, and emergencies to the appropriate maintenance staff or contractors.
• Provide regular updates and closure on feedback to users, ensuring clear communication on actions taken and resolution timelines.
• Manage requests and responses related to:
  • General services and event support
  • Faults, complaints, and maintenance‑related issues
  • Temporary service adjustments
  • Emergency incidents and alarm monitoring
• Maintain accurate records of all reported issues in the Computerised Maintenance Management System (CMMS) or equivalent platforms.
• Categorise and prioritise feedback based on service level agreements and urgency.
• Prepare and submit monthly reports on service requests, complaints, incidents, and resolutions.

Requirements:

• Prior experience in helpdesk, customer service, or facilities coordination roles is preferred.
• Good communication and interpersonal skills, with the ability to handle inquiries professionally.
• Able to multitask, stay organised, and manage follow‑ups effectively.
• Basic knowledge of building services or facilities operations is an advantage.
• Familiarity with CMMS or other ticketing systems is a plus.

To apply, click on below link: https://sg.quickhr.co/view_job.php?jd=MTJxdWlja19ocl9yZWNydWl0bWVudA==&cd=MjA5MHF1aWNrX2hyX3JlY3J1aXRtZW50

Do note that only shortlisted candidate will be contacted for an interview. Thank you for your understanding and application.