Order & Fulfilment Coordinator

SAGL CONSULTING PTE. LTD.; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

A leading electronic manufacturing firm in Singapore is seeking an experienced Customer Service Executive specializing in Order & Fulfilment. This role requires managing end-to-end customer orders and ensuring timely delivery. Candidates should have at least 5 years of experience in customer service or order management, with strong skills in ERP/MRP systems. The company promotes cross-functional collaboration and offers a fast-paced work environment.

Qualifications

• Minimum 5 years of experience in customer service, order management, or planning roles.
• Experience in the electronics industry is preferred.
• Knowledge of inventory management is an advantage.

Responsibilities

• Serve as the main point of contact for customer order processing.
• Ensure accurate order entry and on-time delivery.
• Lead demand forecasting with the Sales team.
• Coordinate shipments with third-party logistics providers.

Skills

Strong customer service skills

Cross-functional coordination

Proficient in ERP/MRP systems

Strong MS Excel skills

Education

Diploma or Degree in any discipline

Tools

QAD

MS Excel

MS Word

Job description

Job Overview

Our client is Global Electronic manufacturing leader who are looking for an experienced Customer Service Executive specializing in Order & Fulfilment to manage end-to-end customer orders, coordinate shipments, support forecast planning, and ensure timely and accurate delivery fulfilment. This role requires strong customer service skills, cross-functional coordination, and the ability to work in a fast-paced environment.

Key Responsibilities

Order & Fulfilment Management

• Serve as the main point of contact for customer order processing, updates, and delivery coordination.
• Ensure accurate order entry and on-time delivery according to customer commitments.
• Coordinate shipments with third-party logistics providers.
• Update customer portals for delivery schedules, rescheduling, and confirmations.
• Manage sample requests, RMAs, returns, and issue related documentation.

Forecasting & Inventory Planning

• Lead demand forecasting together with the Sales team.
• Convert forecasts into shipment and production plans.
• Manage customer stocking programs (VMI/SMI, Demand Pull).
• Monitor inventory levels, supply-demand gaps, and escalat[e] shortages or constraints.
• Review discrepancies across OEM/CM/distributor forecasts.
• Follow up on missing purchase orders and validate forecast accuracy.

Cross-Functional Collaboration

• Work closely with Sales, Manufacturing, Logistics, Finance, and IT to support order fulfilment.
• Participate in sales and operational reviews, providing delivery updates and capacity insights.
• Support continuous improvement initiatives and customer-related programs.
• Drive backlog management and prioritise urgent orders.

Process & Operational Support

• Identify opportunities to streamline processes and reduce manual tasks.
• Support ad-hoc assignments as required.

Requirements

Education

• Diploma or Degree in any discipline.

Experience

• Minimum 5 years of experience in customer service, order management, or planning roles.
• Experience in the electronics industry is preferred.
• Knowledge of inventory management is an advantage.

Technical Skills

• Proficient in ERP/MRP systems (preferably QAD).
• Strong MS Excel and Word skills.