Order & Customer Support Specialist (High-Volume)

Manfield Employment Services Pte Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A customer service employment agency in Singapore is looking for a Customer Service Representative to manage daily order processing and customer enquiries. The ideal candidate should possess at least 1 year of experience in customer service and excellent communication skills. Familiarity with JD Edwards is preferred. Responsibilities include handling phone calls, processing orders, managing complaints, and providing administrative support. This role offers a performance bonus and is open for fresh graduates looking to kickstart their careers in customer service.

Benefits

Performance bonus

Transport from Outram MRT

Qualifications

• Preferably 1 year of experience in customer service, call center or telemarketing.
• Experience in handling high volume of phone enquiries and orders.
• Open for fresh Polytechnic graduates who are keen to join Customer Service.

Responsibilities

• Daily orders processing through various channels.
• Handle incoming calls and liaise with sales and warehouse.
• Process and invoice orders including various types.
• Manage backorders and liaise with customers.
• Handle customer complaints and follow up on deliveries.

Skills

Customer-oriented

Good interpersonal skills

Communication skills

Proficient in Microsoft Office

Education

Polytechnic graduate

Tools

JD Edwards

One Enterprise (E1)

Job description

A customer service employment agency in Singapore is looking for a Customer Service Representative to manage daily order processing and customer enquiries. The ideal candidate should possess at least 1 year of experience in customer service and excellent communication skills. Familiarity with JD Edwards is preferred. Responsibilities include handling phone calls, processing orders, managing complaints, and providing administrative support. This role offers a performance bonus and is open for fresh graduates looking to kickstart their careers in customer service.