Operations Supervisor

HI BANH MI PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A local minimart in Singapore seeks an Operations Supervisor to manage shop operations, oversee delivery logistics, and ensure customer satisfaction. Candidates should have supervisory experience in delivery or logistics, strong leadership skills, and proficiency in English. Additional benefits include a competitive salary, performance incentives, and employee discounts. Interested individuals should apply by December 26, 2025.

Benefits

Competitive salary and performance-based incentives

Employee discounts on minimart products

Health insurance and other benefits

Qualifications

• Proven experience in a supervisory role, preferably in delivery or logistics management.
• Customer-focused and proactive, able to handle pressure in a fast-paced environment.
• Proficient in English; knowledge of Tieng Viet is a plus.

Responsibilities

• Oversee daily operations and delivery schedules.
• Recruit, train, and manage shop staff.
• Handle customer enquiries and resolve complaints.
• Ensure accurate stock levels and timely restocking of goods.
• Comply with local regulations and safety standards.

Skills

Organisational skills

Leadership skills

Communication skills

Delivery management software proficiency

Education

'O' Level or equivalent

Relevant certifications

Job description

About Us:

We are a local Singaporean minimart dedicated to providing quality Vietnamese products and exceptional customer service. We pride ourselves on being a one-stop shop for all household needs in Singapore.

Job Overview:

We are looking for a motivated and reliable Operations Supervisor to oversee our shop operations. The ideal candidate will ensure the efficient and timely preparation and resupply of goods, manage delivery staff and schedule, and maintain a high standard of customer service.

Key Responsibilities:

• Supervise Delivery Operations: Oversee daily operations, delivery schedules, delivery of orders, and availability of goods.
• Team Management: Recruit, train, and manage shop staff, ensuring adherence to company policies and high-performance standards.
• Customer Service: Handle customer enquiries and complaints, ensuring customer satisfaction and resolving issues promptly.
• Inventory Management: Coordinate with the inventory team to ensure accurate stock levels and timely restocking of goods. Heavy lifting is expected.
• Safety and Compliance: Ensure all operations comply with local regulations and safety standards.

Qualifications:

• Experience: Proven experience in a supervisory role, preferably in delivery or logistics management.
• Skills: Strong organisational and leadership skills, excellent communication abilities, and proficiency in using delivery management software.
• Education: 'O' Level or equivalent; additional relevant certifications or education is a plus.
• Language: Proficiency in English. Knowledge in spoken and written Tieng Viet is a plus but not mandatory.
• Attributes: Customer-focused, proactive, and able to work under pressure in a fast-paced environment.

Benefits:

• Competitive salary and performance-based incentives.
• Employee discounts on minimart products.
• Health insurance and other benefits as per company policy.

How to Apply:

Interested candidates should submit their CV by 26 December 2025