Operations Manager (Salon/F&B)

CLAYFUL PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A company in the beauty and F&B sector located in Singapore is seeking a management professional to oversee daily operations of restaurants and salons. The candidate will train staff, manage schedules, and handle customer complaints while ensuring compliance with safety regulations. Strong leadership, communication, and financial management skills are essential. A Bachelor's degree in Hospitality or a related field is required. This role offers an opportunity to influence operations positively and develop innovative processes.

Qualifications

• Proven management experience in the Beauty & F&B industry.
• Strong leadership and communication skills are essential.
• Need financial management skills and customer service orientation.

Responsibilities

• Manage day-to-day restaurant and salon operations, ensuring positive outlet image.
• Train new staff on customer service best practices and manage schedules.
• Respond to customer complaints and ensure compliance with safety regulations.

Skills

Leadership skills

Excellent communication

Financial management

Customer service orientation

Knowledge of industry regulations

Data analysis

Education

Bachelor Degree in Hospitality or related field

Job description

Job Responsibilities

• Manage day to day restaurants & salons operations, and ensure a positive outlet image
• Coordinating front and back of the house operations for smooth delivery of services
• Training / coaching of new and current staff on customer service best practices
• Managing staff training, schedules and work performance
• Organize and supervise shifts
• Respond promptly to customer complaints, suggest solutions to resolve complaints
• Ensure compliance with safety and sanitation regulations
• Control operations cost and identify measures to cut wastages
• Maintaining market awareness and developing new and innovative processes for more efficient restaurant operations
• Preparing of reports
• Analyze and forecast sales figures to maximize profits

Job Specifications

• Bachelor Degree in Hospitality, Retail Management or related field
• Proven management experience in the Beauty & F&B industry
• Strong leadership skills
• Excellent communication skills
• Financial Management skills
• Customer service oriented
• Possess strong knowledge of Beauty and F&B industry 's legal rules and guidelines
• In depth knowledge of diverse business functions and principles (beauty lifestyle especially salon, logistics, supply chain, customer service, etc)
• Working knowledge of data analysis and performance / operation metrics