Operations Manager (Business Continuity & Emergency Planning)

Private Advertiser; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A prominent educational organization in Singapore is looking for an Operations Manager – Risk, Resilience & Workplace Safety. This strategic role involves safeguarding the organization’s interests across various schools and headquarters, driving risk management, ensuring compliance with safety standards, and maintaining a safe environment for all stakeholders. The ideal candidate will have extensive experience in risk management and crisis response within the education sector, fostering a culture of safety and operational resilience.

Qualifications

• Minimum 7 years of experience in risk management, workplace safety, and compliance.
• Strong knowledge of PDPA and WSH regulations.
• Proven track record in crisis management and strategic planning.

Responsibilities

• Coordinate non-routine incidents with minimal disruption.
• Lead risk and resilience strategy aligned with goals.
• Ensure compliance with licensing standards and regulations.

Skills

Risk management

Workplace safety

Compliance

Crisis management

Organisational skills

Education

Bachelor’s degree in Risk Management or related field

Job description

Job summary:

The Operations Manager – Risk, Resilience & Workplace Safety is a strategic leadership role responsible for safeguarding the organisation’s people, assets, and reputation. This position drives risk management, business continuity, workplace safety, and compliance initiatives across all schools and headquarters, ensuring a safe and resilient environment for children, staff, and stakeholders in the early childhood education sector.

Job responsibilities:

• Collaborate with school leaders and relevant stakeholders to coordinate non-routine incidents and matters, ensuring timely resolution with minimal disruption.

• Work closely with Facilities (or Facilities Management) department to coordinate maintenance, physical improvements, and upkeep of the school infrastructure — ensuring all facilities meet safety, compliance, and quality standards.

• Develop and lead the Risk & Resilience Strategy aligned with organisational goals and regulatory requirements.

• Advise senior leadership on emerging risks, resilience priorities, and safeguarding measures.

• Serve as the risk governance lead, ensuring robust frameworks and reporting to the Board/Executive Committee.

• Establish and maintain a comprehensive Risk Management Framework for HQ and centres.

• Ensure compliance with licensing standards, and sector specific regulations.

• Oversee audits and risk assessments, providing actionable insights for continuous improvement.

• Design and implement HQ and School level Business Continuity Plans (BCP).

• Lead crisis response teams during emergencies, ensuring swift recovery and minimal disruption.

• Conduct regular BCP drills and resilience training for school leaders and staff.

• Champion safeguarding policies to protect children and staff from harm.

• Collaborate with school leadership to embed safety culture and incident reporting protocols.

• Oversee investigations and implement corrective actions for safety-related incidents.

• Act as the primary liaison with regulators, auditors, and external partners on risk and compliance matters.

• Deliver training and workshops on risk awareness, safeguarding, and data protection.

• Mentor school leaders to strengthen operational resilience and risk ownership.

• Develop and enforce WSH policies and procedures across all schools and HQ.

• Conduct regular safety audits, hazard assessments, and emergency preparedness drills.

• Drive a culture of safety through training, awareness programs, and proactive risk mitigation.

• Investigate workplace incidents and implement corrective actions to prevent recurrence.

• Responsible for all PDPA matters across the organisation.

• Lead and manage the PDPA Committee, ensuring compliance and continuous improvement.

• Oversee data protection audits, breach response, and staff training on data privacy.

• Take on any other duties related to operations as directed by senior management, given the dynamic nature of school operations.

Job requirements:

• Bachelor’s degree in Risk Management, Occupational Safety & Health, Business Administration, or related field.

• Minimum 7 years of experience in risk management, workplace safety, and compliance, preferably in education or childcare sectors.

• Proven track record in strategic planning, crisis management, and safeguarding leadership.

• Strong knowledge of PDPA, WSH regulations, and early childhood education standards.

• Strong organisational, coordination, and project-management skills.