Operations Executive (Sengkang West area)

Coliwoo Property Management Pte Ltd; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A property management company in Singapore is seeking a dedicated professional to handle the operations and maintenance of their property. The role involves offering excellent hospitality services, managing check-ins and maintenance requests, and ensuring compliance with regulations. Candidates should have a diploma in Hospitality, at least 2 years of relevant experience, and strong customer service skills. This position offers the opportunity to work in a dynamic environment with a focus on guest satisfaction.

Qualifications

• Minimum 2 years of experience in student hostel or serviced office operations management.
• Well versed in Facilities Management.
• Experience in property or facilities management or front desk preferred.

Responsibilities

• Manage day-to-day operations and maintenance of the property.
• Provide tip-top hospitality services to guests.
• Conduct room viewings and manage communication with guests.

Skills

Customer service orientation

Interpersonal skills

Analytical skills

Presentation skills

Education

Diploma in Hospitality or relevant field

Tools

MS Office

Job description

Responsibilities

• Responsible for the day-to-day operations and maintenance of the property, as well as creating a hospitable experience for our guests.

• Establish a professional communication and provide tip-top hospitality services to our guests, including managing check-ins / check-outs, enquiries and maintenance requests.

• Conduct room viewings for guests who request for a room change, and follow-up with the necessary proper documentations in our property management system.

• Roll out housekeeping rosters and coordinate in-room / external maintenance work with contractors.

• Support the daily maintenance of the property, including assisting with basic fixes, conducting regular property inspections, and supervising scheduled maintenance works such as air-con servicing, electronic door lock reprogramming and landscaping works.

• Manage incident reporting actively and take remedial actions to resolve the problems. Maintain good records of all incidents and maintenance tickets raised.

• Ensure compliance of Safety & Building regulations and all other statutory requirements, including Fire Safety & CERT regulations.

• Provide support for community events held within the property.

Requirements

• Minimum Diploma in Hospitality or relevant field

• At least 2 year(s) of experience in student hostel / serviced office operations management.

• Well versed in Facilities Management.

• Strong customer service orientation.

• Experience in property / facilities management or front desk would be advantageous.

• Good team player with interpersonal, analytical, presentation skills.

• Service-orientated with pleasant disposition.

• Experience in using MS Office.

• Comfortable with daily travel to Seletar / Sengkang area.

• Ability to communicate effectively in Mandarin to liaise with and support our Chinese residents.

• Candidates who is able to start work immediately or on short notice would be preferred.

We regret that only shortlisted candidates will be notified.