OPERATIONS EXECUTIVE

PENTAGON FREIGHT SERVICES (SINGAPORE) PRIVATE LIMITED; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A logistics solutions company in Singapore is seeking candidates for a role in Freight Forwarding operations. Responsibilities include supporting day-to-day freight operations, handling import and export shipments, and maintaining customer relationships. The ideal candidate should possess strong customer service skills, multitasking abilities, and a focus on analytical problem-solving. Preferably, candidates should demonstrate strong communication skills and attention to detail.

Qualifications

• Strong operational knowledge within Freight Forwarding covering road and ocean.
• Ability to engage and develop reliable long-term relationships with customers.
• Ability to prioritize tasks effectively.

Responsibilities

• Support day-to-day Ocean and Road Freight operations.
• Handle import and export shipments & documentation from A to Z.
• Collaborate with Sales and Commercial on maintenance of customers.

Skills

Strong customer service mindset

Highly analytical skills

Multitasking

Effective communication skills

Innovative

Detailed and meticulous

Risk Management

Job description

Duties & Responsibilities

• Strong operational knowledge within Freight Forwarding covering road and ocean
• This role supports day to day Ocean and Road Freight operations
• Shipment planning consists of LCL, FCL, Breakbulk, RORO etc.
• Haulage arrangements
• Customs clearance declaration
• Work closely with internal departments to coordinate customer’s shipments
• Handling Import and Export shipments & documentation from A to Z
• Build and maintain good rapport with customers to fulfill their requirements
• Troubleshooting and attending to customer complaints/disputes.
• Troubleshooting and attending to ministry/official authority.
• Ensure all enquirers are responded to within the shortest possible time frame.
• To obtain pricing and generate complete/competitive quotation base on customer’s requirements.
• Follow up with customer, overseas agents and overseas offices on the quotation/proposal and negotiate to a closure.
• Collaborate with Sales and Commercial on maintenance of customers.
• Monitor billing and ensure timely invoicing.
• Involvement in ad-hoc duties and assignments may be required from time to time

Skills Required

• Strong customer service mindset – Ability to engage and develop a reliable and long term relationship with customer, a comprehensive view and understanding of the business and looking out for growth, opportunity and improvement.
• Highly analytical skills –Ability to review and envisage beyond the current situation to tap on opportunity for growth and improvement.
• Multitasking – Ability to set priority for deliverance of assigned tasks in the pipeline within each deadline
• Effective communication skills – Ability to deliver timely and clear information in appropriate presentation to achieve desired goals. To close up communication gaps.
• Innovative – Ability to generate and develop out-of-box and alternative source/solution
• Detailed and meticulous – To display and demonstrate precision and comprehensive think through action plan/solution and in delivering “Plan the Work and Work the Plan” concept.
• Risk Management – Ability to identify potential risk and mitigate the risk and avoid occurrence and in compliance with the company policy