Operations Executive

MA KUANG CHINESE MEDICINE & RESEARCH CENTRE PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading healthcare provider in Singapore is looking for a Clinic Operations Coordinator. This role involves implementing clinic service SOPs and enhancing patient service quality. The ideal candidate will manage clinic operations, resolve complaints, and ensure the performance of the clinic. Applicants should have experience in TCM or related fields, good organizational skills, and the ability to work well under pressure. Strong leadership abilities and attention to detail are essential for success in this position.

Qualifications

• Experience in TCM, Spa, or related field is essential.
• Ability to work independently and manage clinic operations.
• Strong operational skills with a focus on customer service.

Responsibilities

• Implement SOP and improve patient service quality.
• Monitor overall management and clinic performance.
• Resolve complaints and ensure smooth clinic operations.

Skills

Organizational skills

Time-management skills

Communication skills

Leadership skills

Attention to detail

Ability to multi-task

Education

Diploma or Degree in any field

Job description

Responsibilities

• Implement clinic service SOP and improve patients service quality to meet customer satisfaction
• Execute the process of providing TCM services in the company
• Liaise with clinic managers to monitor clinic overall management and track performance
• Ensure smooth running of clinic operations
• Handle, resolve and communicate complaints and incidents
• Execute all company’s clinic assistant related matters including but not limited to: Roster/schedule/performance
• Plan and execute referral scheme between different healthcare partners.
• Any ad hoc duties assigned according to business needs.

Requirements

• Experience in TCM / Spa / Western Clinic / Aesthetic / related field
• Min Diploma / Degree in any field
• Good organizational and time-management skills
• Ability to multi-task and perform well in stressful situations
• Communication skills with customer service orientation
• Meticulous with a keen eye for details
• Works well independently and has strong operational skills
• Develops strong relationships with co-workers and has strong leadership skills