Operations Executive

MA KUANG CHINESE MEDICINE & RESEARCH CENTRE PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A healthcare center in Singapore is seeking a professional to implement clinic service standards and improve patient satisfaction. Responsibilities include liaising with clinic managers, managing operations, and addressing complaints. Candidates should have experience in TCM or a related field, alongside strong organizational and leadership skills. This role offers a dynamic work environment with various operational responsibilities.

Responsibilities

• Implement clinic service SOP to improve patient service quality.
• Liaise with clinic managers to monitor overall management.
• Handle, resolve, and communicate complaints and incidents.

Skills

Experience in TCM / Spa / Western Clinic / Aesthetic

Good organizational skills

Time-management skills

Ability to multi-task

Strong communication skills

Meticulous with details

Strong operational skills

Strong leadership skills

Education

Diploma / Degree in any field

Job description

Responsibilities

• Implement clinic service SOP and improve patients service quality to meet customer satisfaction
• Execute the process of providing TCM services in the company
• Liaise with clinic managers to monitor clinic overall management and track performance
• Ensure smooth running of clinic operations
• Handle, resolve and communicate complaints and incidents
• Execute all company’s clinic assistant related matters including but not limited to: Roster/schedule/conduct/performance
• Plan and execute referral scheme between different healthcare partners.
• Any ad hoc duties assigned according to business needs.

Requirements

• Experience in TCM / Spa / Western Clinic / Aesthetic / related field
• Min Diploma / Degree in any field
• Good organizational and time-management skills
• Ability to multi-task and perform well in stressful situations
• Communication skills with customer service orientation
• Meticulous with a keen eye for details
• Works well independently and has strong operational skills
• Develops strong relationships with co-workers and has strong leadership skills