Operations Executive

Evolve MMA; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A local fitness academy in Singapore seeks a customer service representative to provide excellent service and ensure smooth operations. Responsibilities include coordinating between departments, managing service standards, and addressing customer issues. Applicants should possess strong communication, time management, and problem-solving skills. Join a dynamic team with training benefits and a competitive salary.

Benefits

Salary Range: $2,500 to $3,200

Medical Insurance provided

Complimentary training at all locations

Annual leave of 18 days per year

Qualifications

• Excellent communication skills are essential.
• Strong time management and problem-solving abilities are needed.
• Attention to detail is crucial for maintaining operational standards.

Responsibilities

• Represent the company's brand and knowledge of services to customers.
• Provide excellent customer service.
• Coordinate operations between departments for smooth functioning.
• Manage standards of cleanliness and service experience.
• Work on customer issues assigned via internal systems.
• Investigate membership and finance-related issues.

Skills

Excellent communication skills – written and verbal

Time management

Problem-solving skills

Attention to detail

Ability to work independently

Ability to work within a team

Job description

Responsibilities

• Represent Evolve MMA's brand and display thorough knowledge of Evolve MMA's products and services when dealing with potential and existing customers
• Provide excellent customer service to potential and existing customers (front line)
• Ensure Evolve MMA Academy's operations run smoothly by coordinating between departments
• Manage the overall standards of cleanliness, service experience, maintenance, class schedules and events of the academy, as well as assist with administrative tasks as required
• Pro-actively work on customer issues assigned via Evolve MMA’s internal systems
• Investigate membership issues, including assistance with finance matters
• Exercise multi-tasking skills when managing multiple systems and applications

Requirements

• Excellent communication skills – written and verbal
• Time management and problem-solving skills
• Attention to detail
• Ability to work independently and within a team
• Able to work retail hours, including weekends and public holidays on a 5-day work-week basis

Perks

• Salary Range: $2,500 to $3,200
• Medical Insurance provided
• Complimentary training at all Evolve MMA locations (spouses included)
• Annual leave of 18 days per year
• Check out this link for more information: https://www.youtube.com/watch?v=jyGsOXxy4m0