Operations Coordinator

Madura's Restaurant; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading restaurant brand is seeking an Operations Coordinator in Singapore to oversee individual business operations. Responsibilities include assisting franchise outlets to increase sales, providing support and service, maintaining franchise relationships, handling customer feedback, and conducting staff training. The ideal candidate will manage both franchise and promotional activities to enhance overall performance. This role involves collaboration with the management team for effective operation.

Responsibilities

• Manage overall operation of individual businesses.
• Assist existing franchise outlets to increase sales and profit margin.
• Provide service and support to existing outlets.
• Maintain good franchise relationships and plan contracts.
• Handle customer feedback and enquiries.
• Provide training to new staff to enhance performance.
• Conduct in-house training to staff on a monthly basis.

Job description

Operations Coordinator

Operations Coordinator will manage overall operation of individual businesses. He/She will be reporting to Operations/Senior Manager in various aspects of operations including franchise operations and development, product development, outlet promotions, nationwide and local store promotional activities (in conjunction with Group Marketing Department)

• To assist existing franchise outlets on how to increase their sales and their contribution profit margin.
• To provide service and support to existing outlets
• Maintain good franchise relationships and plan contracts.
• Handle customer feedbacks and enquiries
• Perform any other duties as required and directed by the Company
• To Provide adequate training to new staffs to enhance performance of the whole organisation.
• Conducts in-house training to staffs on a monthly basis.