Operations Coordinator

MADURA'S RESTAURANT PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A restaurant management company in Singapore is seeking an Operations Coordinator to oversee individual business operations. The ideal candidate will manage franchise support, enhance sales profitability, and provide necessary training for staff. Responsibilities include customer feedback management and supporting existing outlets. Strong relationship management skills and operational experience are crucial. This role offers an opportunity to significantly contribute to organizational growth in a dynamic environment.

Qualifications

• Strong interpersonal skills to maintain good franchise relationships.
• Ability to conduct training and enhance team performance.
• Experience in managing operations and customer feedback.

Responsibilities

• Manage overall operation of individual businesses.
• Assist franchise outlets to increase sales and profit margin.
• Provide service and support to existing outlets.
• Handle customer feedback and enquiries.
• Conduct monthly training for staff.

Job description

Operations Coordinator

Operations Coordinator will manage overall operation of individual businesses. He/She will be reporting to Operations/Senior Manager in various aspects of operations including franchise operations and development, product development, outlet promotions, nationwide and local store promotional activities (in conjunction with Group Marketing Department)

• To assist existing franchise outlets on how to increase their sales and their contribution profit margin.
• To provide service and support to existing outlets
• Maintain good franchise relationships and plan contracts.
• Handle customer feedbacks and enquiries
• Perform any other duties as required and directed by the Company
• To Provide adequate training to new staffs to enhance performance of the whole organisation.
• Conducts in-house training to staffs on a monthly basis.