OPERATIONS ASSISTANT

GOLDEN CAFE GROUP PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A local café chain in Singapore is looking for service staff to provide efficient customer service and assist with food and beverage orders. The role requires at least one year of experience in the F&B sector, good communication skills, and a willingness to learn. Candidates should be comfortable with standing long hours and working on weekends. A valid food hygiene certificate is also necessary.

Qualifications

• At least 1 year of F&B experience (counter service, café, stall or restaurant).
• Positive attitude and good communication skills.
• Proficiency in English and Mandarin required.

Responsibilities

• Provide warm, efficient and accurate service to all customers.
• Take food and beverage orders, handle cashiering and POS transactions.
• Assist in setting up and closing down the outlet each day.

Skills

Customer service

Cashiering

Communication

Teamwork

Job description

Key Responsibilities

• Provide warm, efficient and accurate service to all customers.
• Take food and beverage orders, handle cashiering and POS transactions.
• Preparing drinks and assisting with basic food preparation.
• Assist in setting up and closing down the outlet each day.
• Ensure FOH cleanliness and hygiene standards are maintained at all times.
• Coordinate with the kitchen and service teams to ensure smooth flow of operations.
• Manage stock inventory.
• Attend to customer feedback and escalate service issues when needed.
• Adhere to all company SOPs and health/safety requirements.

Requirements

• At least 1 year of F&B experience (counter service, café, stall or restaurant).
• Familiar with basic FOH duties such as order-taking, cashiering, etc.
• Comfortable with long working hours, standing and working weekends/public holidays on rotating schedule.
• Willing to learn and take on various tasks in a hands-on environment.
• Positive attitude, good communication skills and a team player.
• Proficiency in English and Mandarin is required to effectively communicate with colleagues and customers who speak these languages.
• Willing to take instructions and support a team environment.
• Possess a valid food hygiene certificate.