Onsite Admin for Printing Managed Service

MEGA EMPLOYMENT AGENCY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A dynamic employment agency in Singapore is seeking an individual to provide printer troubleshooting and maintenance support at customer sites. The role involves ensuring consumables are stocked, guiding users on device functionality, and coordinating with suppliers for resources. Candidates should have strong customer service skills and the ability to perform technical support and troubleshooting. This position requires good networking knowledge and familiarity with web application security, ensuring optimal support for clients.

Qualifications

• Ability to perform printer and device maintenance.
• Experience with customer service and troubleshooting.
• Knowledge of networking and technical support.

Responsibilities

• Replace printer consumables and ensure sufficient supply at customer sites.
• Guide customers on device functionality and provide basic troubleshooting.
• Track daily usage and activities onsite.

Skills

Printer Troubleshooting & Maintenance

Consumables Management

Customer Service

Networking Knowledge

Technical Support

Overhaul & Equipment Servicing

DNS, Databases & Virtual Server Knowledge

Web Application Security & Cyber Security Awareness

Basic JavaScript

Job description

Job Description

• Replace printer consumables and ensure sufficient supply at customer sites
• Clear paper jams
• Guide customers on device functionality
• Liaise with HP for device/software support
• Escalate any customer dissatisfaction to account managers
• Collect usage page counts from devices as needed
• Provide basic troubleshooting or replace spare devices
• Conduct printer/device maintenance
• Provide end-user training
• Track daily usage and activities onsite
• Perform copy orders and distribution (if applicable)
• Coordinate with third-party suppliers

Key Skills

• Printer Troubleshooting & Maintenance
• Consumables Management
• Customer Service
• Networking Knowledge
• Technical Support
• Overhaul & Equipment Servicing
• DNS, Databases & Virtual Server Knowledge
• Web Application Security & Cyber Security Awareness
• Basic JavaScript (advantageous)