Officer/AVP, Operations Analyst (Reference Data), Global Markets Operations

Bank of America; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading global financial institution is seeking a candidate with operations expertise to manage client data changes and improve process efficiency. The successful applicant will address complex problems, coordinate implementations, and support various business needs. Key qualifications include strong research and communication skills, particularly in operations, corporate actions, and client data management. This role fosters an inclusive workplace and values innovative approaches to challenges.

Qualifications

• Background in Operations, Corporate Actions, Client Data, Risk, or Vendor Management.
• Strong research skills and ability to work independently.
• Clear communication and comfort speaking with Senior Management.

Responsibilities

• Review and approve material changes to client data.
• Resolve complex problems and execute transactions for the business unit.
• Coordinate implementation of new products/services, procedures, and system solutions.

Skills

Operations knowledge

Client Data Management

Risk Management

Strong communication skills

Tools

MS Office

Job description

Job Overview

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in‑office culture with specific requirements for office‑based attendance and allows for an appropriate level of flexibility for teammates and businesses based on role‑specific considerations.

Join us to build a successful career with opportunities to learn, grow, and make an impact.

Responsibilities

• Review and approve material changes to client data.
• Resolve day‑to‑day complex problems and execute complex transactions for the business unit, including research of internal and external sources.
• Serve as a control point for key static changes, upholding current policy, for internal users and third‑party vendors.
• Coordinate implementation of new products/services, procedures, and system/hardware solutions for operational problems.
• Initiate projects and alternatives to improve operations efficiency, recommending client data changes across a variety of lines of business.
• Provide statistical analysis and reports.
• Receive inbound, electronic requests via a web‑based front‑end system to create new clients for the Bank of America enterprise or to change material fields on client data.
• Research, approve, and/or reject new client or maintenance requests from external systems and business partners.
• Participate in project work such as data cleanup initiatives and system deployment or upgrades.
• Assist global production offices in client management, including requests to create or maintain legal entity data.
• Maintain a business partner support e‑mail box.

Qualifications

• Background in Operations, Corporate Actions, Client Data, Risk, or Vendor Management.
• Thorough understanding of the business unit’s operations processes and their implications on other groups within the operations function.
• Strong research skills and ability to work independently.
• Clear communication and comfort speaking with Senior Management.
• Knowledge acquired through increasingly responsible operations analysis work and on‑the‑job training.
• Strong written and verbal communication skills.
• Strong MS Office skills.
• Sound reasoning and research skills.
• Application of knowledge in the research and execution of client data maintenance requests, including name, address, and coverage changes.

Other Qualifications

• Strives to bring new thoughts and ideas to teams to drive innovation and unique solutions.
• Excels in working among diverse viewpoints to determine the best path forward.
• Experience in connecting with a diverse set of clients to understand future business needs; a continuous learner.
• Commitment to challenging the status quo and promoting positive change.
• Participates in and drives collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base.
• Believes in the value of diversity so that the organization can reflect, connect, and meet the diverse needs of its clients and employees worldwide.